Frequently Asked Questions

You can rent a unit online, by phone, or in person at any of our facilities. The process is convenient and fast. Simply choose your unit size, sign the rental agreement, and you’ll receive your access code.

We have a wide range of sizes, from small 4×4 to spacious 10×30 units. We offer a wide variety of storage types, including climate-controlled storage, drive-up units, RV and boat storage, small business storage, personal storage, and commercial storage. Please note that available sizes and types vary by storage facility.

Climate-controlled storage is a specialized storage type that maintains a specific temperature range to help shield delicate items from extreme temperatures in the summer and winter. Common items that benefit from climate control include:

-Wooden furniture
-Electronics
-Collectibles
-Documents
-Clothing
-Musical instruments

Prices vary by space size and location, so contact the facility near you to find out the rates for each unit. Our managers will be happy to help you determine size and pricing.

Ceilings in our storage units range from four feet for the bottom row “lockers” (small closet spaces) to between 10 and 14 feet in larger units. High ceilings can help you make more efficient use of space in your unit, as they allow you to stack items.

We recommend calling ahead, but you can visit any of our facilities without an appointment during our office hours. We’ll gladly provide you with information and a tour of the facility.

To rent a unit, you only need a current government-issued photo ID, a current address, and a phone number at which you can be reached.

Unless you have proof that you are either the legal guardian of an individual or an authorized agent for a business, only the tenant named on the lease may sign the lease.

It’s not always easy to determine if you have the right amount of space until you’ve actually moved in. But we’re flexible to your needs: If you’d like a smaller unit, a larger unit, or an additional unit, the manager will be happy to help make it happen.

Yes, Compass Self Storage offers drive-up units so you can simply pull your vehicle to your storage unit’s door and load or unload anything you need. Drive-up access is especially convenient if you plan to store heavy boxes or bulky furniture, or if you need to visit your storage unit frequently.

Most of our facilities are open from 6 a.m. to 10 p.m., but check your facility’s access hours just in case. Some storage facilities offer 24-hour access, but it’s best to confirm with your local Compass Self Storage location before renting a space.

We offer various security measures at our storage facilities for your peace of mind, such as:

-Fully fenced perimeters
-Well-lit properties
-Electronic gate access
-24-hour digital video recording cameras
-Bluetooth-enabled access to units and gates

No, when you rent a space, you provide the lock, and only you have the key. The only thing lock-related that we do is sell locks at our front offices.

o, we do not have a copy or master key to any of our storage units. You would need to have your lock removed by a locksmith. If you need one, we can recommend a local expert.

Yes, we’re happy to accept deliveries for you from FedEx, UPS, and other delivery companies. We’ll sign for you and have them waiting upon your arrival. Please speak with your facility manager to make the necessary arrangements.

After choosing your storage unit and completing the rental agreement, you will receive your gate code. Move whenever you need to!

Yes! We offer a wide range of boxes in various sizes, along with tape, Bubble Wrap, and other packing and moving supplies, ensuring your moving process is as smooth as possible.

We do not have movers, but on a local level, our store management teams can recommend a list of reputable and dependable movers that we will be happy to share with you. We can also provide information on our U-Haul truck rentals.

Yes, our managers can offer you pamphlets with many helpful tips on packing your items, as well as how to place them in your storage space – this assures easy access and the most efficient use of your space.

We don’t require long-term contracts or a certain deposit – each lease is month-to-month.

Yes, we encourage our customers to sign up for automatic monthly payment to avoid missed payments and late fees. Once you sign up, your lease will renew at the beginning of each month.

We normally don’t send you a monthly invoice, but we can if you request it.

We highly recommend that you obtain insurance on your own, as we don’t insure your belongings ourselves. Some homeowner and renter’s policies cover items stored. You should check with your insurance company to verify whether or not yours does.