We moved in to town from out of state and Grace was so helpful the entire process. She helped me with our rental over the phone and was patient with my question... Read More

We moved in to town from out of state and Grace was so helpful the entire process. She helped me with our rental over the phone and was patient with my questions. When we arrived, our unit was clean and the lot has tons of security measures. I know our things with be safe and secure!

I recently rented 2 storage units and took advantage of their first-month promotion, and I couldn't be happier with my experience. The facility was clean, secur... Read More

I recently rented 2 storage units and took advantage of their first-month promotion, and I couldn't be happier with my experience. The facility was clean, secure, and easily accessible. The staff was friendly and incredibly helpful, guiding me through the rental process and answering all my questions. The promotion made it very affordable, allowing me to start my storage journey without breaking the bank. The unit itself was spacious and well-maintained, perfect for my needs. Overall, I highly recommend this storage facility for anyone looking for a reliable and cost-effective solution. The first-month promotion is just the icing on the cake!

Awesome help ! I was living from Alabama and my house wasn’t quite built and was able to schedule and get storage immediately! Nicholas was great help and ver... Read More

Awesome help ! I was living from Alabama and my house wasn’t quite built and was able to schedule and get storage immediately! Nicholas was great help and very professional!!

Best self storage unit COMPASS in Bedford County. Grace was most helpful with informing me of the specials they provided and a tour of the different units avail... Read More

Best self storage unit COMPASS in Bedford County. Grace was most helpful with informing me of the specials they provided and a tour of the different units available. Totally a 5 star !

Best self storage unit COMPASS in Bedford County. Grace was most helpful with informing me of the specials they provided and a tour of the different units avail... Read More

Best self storage unit COMPASS in Bedford County. Grace was most helpful with informing me of the specials they provided and a tour of the different units available. Totally a 5 star !

Nick at Compass Self Storage in Shelbyville, TN was extremely helpful in discussing options and sizes for the units we needed. The buildings are clean and secur... Read More

Nick at Compass Self Storage in Shelbyville, TN was extremely helpful in discussing options and sizes for the units we needed. The buildings are clean and secure. The convenience and customer service made moving less stressful!

Very thorough delivery of information. We’ve done business with them before and chose to use them again. Easy billing and fair prices also. We worked with Nic... Read More

Very thorough delivery of information. We’ve done business with them before and chose to use them again. Easy billing and fair prices also. We worked with Nick.

Grace is awesome! Has great customer service skills and was very helpful in my process to choose and select a unit for storage! Would recommend this place to an... Read More

Grace is awesome! Has great customer service skills and was very helpful in my process to choose and select a unit for storage! Would recommend this place to anyone

Grace is the best, the ONLY reason I’d do business with Compass! That girl does a lot and deserves a raise. Thanks for solving my storage needs!?

Great experience! My representative, Grace - was so sweet and so helpful. She was attentive and knowledgeable. 10/10 service. Will be recommending yall to other... Read More

Great experience! My representative, Grace - was so sweet and so helpful. She was attentive and knowledgeable. 10/10 service. Will be recommending yall to others. Thanks!

I placed my U-Haul reservation online because they were supposed to be closed. The lady there was extremely nice and stayed to help us change it to a in person ... Read More

I placed my U-Haul reservation online because they were supposed to be closed. The lady there was extremely nice and stayed to help us change it to a in person appointment. I have never had extremely kind and courteous customer service. Thank you for making my experience great!!!

We had an outstanding experience with Nicholas who was very helpful. It was very busy and he was able to help us with a storage unit, a 26ft truck and a spot f... Read More

We had an outstanding experience with Nicholas who was very helpful. It was very busy and he was able to help us with a storage unit, a 26ft truck and a spot for our camper. The 1st month free promo helped and the pricing was the best in town.

Grace has been a huge help getting us set up with a unit and a truck. She's very personable and knowledgeable, we appreciated her for her patience and assistanc... Read More

Grace has been a huge help getting us set up with a unit and a truck. She's very personable and knowledgeable, we appreciated her for her patience and assistance in our moving.

The staff at Compass Storage are fantastic. We needed two storage units last minute. They were responsive and quick to answer our questions. The units are cl... Read More

The staff at Compass Storage are fantastic. We needed two storage units last minute. They were responsive and quick to answer our questions. The units are clean, easily accessible, and the facilities are secure. Thrilled we chose this place over the other storage places in Shelbyville. Thanks for all your help!

Nicholas York is the best! He made the whole process smooth and easy. He explained everything perfectly. The property is clean and well maintained. Security is ... Read More

Nicholas York is the best! He made the whole process smooth and easy. He explained everything perfectly. The property is clean and well maintained. Security is top notch. Would definitely recommend.

I had a wonderful experience here with Grace she is really a great customer service rep. And set the bar very high. Really nice and friendly helped me get every... Read More

I had a wonderful experience here with Grace she is really a great customer service rep. And set the bar very high. Really nice and friendly helped me get everything set up fast and easy. I would highly recommend seeing her for any moving or storage needs.

My family has been with this storage company for years! They are well lighted, gated, offer bigger units and the prices aren't to bad. Reccomend this place! The... Read More

My family has been with this storage company for years! They are well lighted, gated, offer bigger units and the prices aren't to bad. Reccomend this place! They also offer Uhaul services! #radiocentral #RipRandyBee

Very positive experience with compass storage. Nick is always a pleasure to work with and knows his stuff. I feel confident that I’m storing at a top notch fa... Read More

Very positive experience with compass storage. Nick is always a pleasure to work with and knows his stuff. I feel confident that I’m storing at a top notch facility and getting a great deal.

The staff was very knowledgeable and efficient in helping me find a good size moving vehicle to fit my needs. The location was well organized and clean! 15/10 w... Read More

The staff was very knowledgeable and efficient in helping me find a good size moving vehicle to fit my needs. The location was well organized and clean! 15/10 would recommend friends and family!! Thanks again, Compass team!

I had a great experience and would highly recommend storing here! Nick was fantastic and was able to answer all my questions and I was super impressed by how we... Read More

I had a great experience and would highly recommend storing here! Nick was fantastic and was able to answer all my questions and I was super impressed by how well kept their facility is. I will definitely be sending all my friends and family here for their storage and uhaul needs!

Very smooth process. Grace got me in, found a great unit for my needs, and set up in no time.

Moving isn't my favorite thing to do, but Nick York was so helpful & professional that my day, therefore the move, was a wonderful experience. U-Haul costs a li... Read More

Moving isn't my favorite thing to do, but Nick York was so helpful & professional that my day, therefore the move, was a wonderful experience. U-Haul costs a little more than other places I looked at, but knowing that a caring person is on site made it worth it to me. Thank you for your help.

Nick was very helpful, professional, and a pleasure to work with. My family has used Compass several times when need arises, always with a positive experience.

Very convenient, made rental over phone and checked in at main office later that day. Plenty of room in back area (1100’s) for a larger trailer when bringin... Read More

Very convenient, made rental over phone and checked in at main office later that day. Plenty of room in back area (1100’s) for a larger trailer when bringing items in. Clean area and great customer service so far.

The place is secure and the units are accurate staff seems friendly the couple times I have talked to them but rent increase about every 6 months. The $85 unit... Read More

The place is secure and the units are accurate staff seems friendly the couple times I have talked to them but rent increase about every 6 months. The $85 unit I now pay $160 for and will soon increase again. The insulation for the outside units is crumbling and all over my stuff. I even had a piece fall and I haven't been able to get in contact with anyone yet.

super stellar customer service from Nick & Grace with clean units and a great place to go when you need a u-haul

Property is beautifully maintained and organized. The office staff is kind, welcoming and efficient. I will definitely recommend this location to friends and fa... Read More

Property is beautifully maintained and organized. The office staff is kind, welcoming and efficient. I will definitely recommend this location to friends and family.

I would give this place a zero Stars if I could I rented a unit from this facility August 2022payment was in the 60 dollar area and ended up going to $90 a mon... Read More

I would give this place a zero Stars if I could I rented a unit from this facility August 2022payment was in the 60 dollar area and ended up going to $90 a month. also doesn't do any good to ask the workers anything due to they can't answer everything and unable to get the answers. I called two days ago asking about my unit because I'm fed up with the prices and I want to move out and I feel like I should not have to pay for a unit if my stuff is not in there. The young lady never tried to call me back said that she would call me right back and never did. Also you want to get an attitude with me over you not doing your job. She wanted to tell me today she didn't call back because she didn't get any clarity on the question that I had asked her well you should have still done your job and called me back and told me that you couldn't find an answer to the question that I had asked you. You should have reached back out to the me the costumer which you did not so I hope you liked the attitude you got today. Also I hope this company sees this review and I most definitely will be leaving this facility what they charge is not worth the customer service or the unit.

Grace’s customers service was astounding. She was very kind and helpful. Wish more places had employees like her.

Nick was very helpful. Easy, fast experience. Very clean and well kept.

Have used multiple times units always been clean. Have rented UHauls also multiple times never any issues at all.

Very clean office and property. Manager was very efficient, thorough and friendly! You can tell this location is ran well! I would definitely recommend compass ... Read More

Very clean office and property. Manager was very efficient, thorough and friendly! You can tell this location is ran well! I would definitely recommend compass self storage to anyone who asks!

I must say it was pretty packed in there earlier. Tiffany was very very pleasant to work with. She was knowledgeable about the units and the front office was ex... Read More

I must say it was pretty packed in there earlier. Tiffany was very very pleasant to work with. She was knowledgeable about the units and the front office was extremely clean. I would have to say the customer service was extremely well , Phones were ringing and the lobby was full , Everybody That was before me was excepting and very patient as well and she got everybody out within a timely fashion CHEERS TO TIFFANY!!!!! Thank you .

Have 2 units here, no issues at all. Nick that works the front desk is very professional and a pleasure to speak with. Highly recommend

Nick was very thorough and informative. That young man is a huge asset to the company, and if ever cloning was available, he would be the one.... Lee Warren Sr

I really enjoyed my visit today with Nick. I walked in and needed a climate control unit and Nick was really resourceful on the unit (size, pricing,and he had a... Read More

I really enjoyed my visit today with Nick. I walked in and needed a climate control unit and Nick was really resourceful on the unit (size, pricing,and he had a great personality for his customer service he explained everything so good i didn't have any questions thanks Nick for your service with a smile and kindness i got a unit rented

Very nice and welcoming staff. Fair price with clean storage area that is monitored 24/7 to make you feel safe about your belongings.

Michael was professional courteous and very efficient. We conclude our sign up in a timely manner and I was impressed with the process

Michael, the manager, was so helpful, explaining each size unit. We chose our unit and then went to see it to confirm our choice. The unit was very well maint... Read More

Michael, the manager, was so helpful, explaining each size unit. We chose our unit and then went to see it to confirm our choice. The unit was very well maintained. Exceeded our expectations. We can highly recommend Compass Self-Storage in Shelbyville. (Randy & Gayle Lamb)

easy to set up, got bigger truck same price, and discount for dropping off exactly where I was going to anyways. great service and truck is in great shape

Excellent experience getting a U-Haul here. The guy that helped me got me setup easily when I was frustrated with the U-Haul app. Super professional and very su... Read More

Excellent experience getting a U-Haul here. The guy that helped me got me setup easily when I was frustrated with the U-Haul app. Super professional and very supportive. If it wasn’t for the amazing customer service I wouldn’t have gotten my stuff moved on time.

I’ve never had renting a storage go so smoothly and be so quick and easy. I searched storages in town and that one was the cleanest but what really sold me wa... Read More

I’ve never had renting a storage go so smoothly and be so quick and easy. I searched storages in town and that one was the cleanest but what really sold me was I could do it all online. I completed everything online and paid and went the next morning to the office. Michael, who is the manager, made the process quick. I was in and out of the office within 5 minutes. He was so laid back but very professional and to the point without rushing me. More companies need employees like him.

I’ve never had renting a storage go so smoothly and be so quick and easy. I searched storages in town and that one was the cleanest but what really sold me wa... Read More

I’ve never had renting a storage go so smoothly and be so quick and easy. I searched storages in town and that one was the cleanest but what really sold me was I could do it all online. I completed everything online and paid and went the next morning to the office. Michael, who is the manager, made the process quick. I was in and out of the office within 5 minutes. He was so laid back but very professional and to the point without rushing me. More companies need employees like him.

The guy working was super nice, and very helpful! I had been to another storage unit in town and the lady was NOT helpful, and acted like I was bothering her. S... Read More

The guy working was super nice, and very helpful! I had been to another storage unit in town and the lady was NOT helpful, and acted like I was bothering her. So glad I came here!!

Employee that showed us around was very helpful and VERY friendly. Units were very clean and well taken care of!

I rented my unit online and it was one of the easiest things I’ve ever done! The gentlemen I dealt with over the phone and in person, were personable and frie... Read More

I rented my unit online and it was one of the easiest things I’ve ever done! The gentlemen I dealt with over the phone and in person, were personable and friendly with a willingness to help with whatever I may need. They will be my first choice for storage needs from this point forward!

I came in here not knowing what I needed Michael helped me out and he was amazing and kind. He gave me suggestions and showed me units to see which best fit m... Read More

I came in here not knowing what I needed Michael helped me out and he was amazing and kind. He gave me suggestions and showed me units to see which best fit my needs , other customers came in while he was helping me and he was very kind to me and to them and really helpful.. awesome customer service here especially from Michael and he was very kind and was patient with me answering all of my crazy questions I will definitely tell everybody this is the best storage unit place to go to in Shelbyville...

Micheal Pollard helped me tremendously and has great customer service. Definitely one of the reasons I was safe to leave my things under his watch. Great place ... Read More

Micheal Pollard helped me tremendously and has great customer service. Definitely one of the reasons I was safe to leave my things under his watch. Great place great people.

The customer service by Micheal was very helpful. He aided in helping rent the right size of unit. Thank you for your service in this area in my life.

Mike was very knowledgeable on all available products. He was able to get me in and out swiftly and verified my unit was clean before I took possession.

It was so easy to get set up and the staff were superb. Mike was super courteous and easy to work with. The price is just right and the facility is clean. 10/10... Read More

It was so easy to get set up and the staff were superb. Mike was super courteous and easy to work with. The price is just right and the facility is clean. 10/10 recommend Compass for your storage needs.

Compass is great to work with they make renting a storage unit a breeze and the gentleman in the office ( Michael) was very nice because I was undecided on a si... Read More

Compass is great to work with they make renting a storage unit a breeze and the gentleman in the office ( Michael) was very nice because I was undecided on a size he showed me several different size units to make sure I got the one that best fit my needs I would highly recommend them if you need a storage unit

What an amazing 1st impression. Mike was a great guy. He was beyond helpful and very kind. The facility was clean and well maintained. I should have brought my ... Read More

What an amazing 1st impression. Mike was a great guy. He was beyond helpful and very kind. The facility was clean and well maintained. I should have brought my bus here sooner. Thanks Compass!

The storage space was clean and the rental process was simple . The gentlemen in the office were knowledgeable and very helpful. I would definitely recommend t... Read More

The storage space was clean and the rental process was simple . The gentlemen in the office were knowledgeable and very helpful. I would definitely recommend this place for you storage needs ??

I have been using them for years for various things. The staff is always great here. They always try to get you the best deals and service with the storage unit... Read More

I have been using them for years for various things. The staff is always great here. They always try to get you the best deals and service with the storage units and UHAUL rentals. They are patient and knowledgeable enough to help you make an informed decision without pressure of an up-sale or feeling rushed.

Very good customer service in the office, Nick and Mike were very helpful as well. Very clean facility. 10/10 would recommend this place for storing your belong... Read More

Very good customer service in the office, Nick and Mike were very helpful as well. Very clean facility. 10/10 would recommend this place for storing your belongings

Service was great, worked well with me and helped me with all my required needs asuch as possible.. only one thing that should be considered is the office shoul... Read More

Service was great, worked well with me and helped me with all my required needs asuch as possible.. only one thing that should be considered is the office should offere free complimentary bottled waters for customers for during and after the customers are at their at their units... during this heat during summer it was so terrible miserably unloading a uhaul and no way of going to get something to drink... felt like I was gonna have a heat stroke. But other than that over all services was pretty much met and satisfied

We've had a wonderful experience so far! We accidentally left behind my necklace when placing our RV in storage, and the amazing staff sent it back to me! Thank... Read More

We've had a wonderful experience so far! We accidentally left behind my necklace when placing our RV in storage, and the amazing staff sent it back to me! Thank you!

The place was always clean when I was there. The staff was very helpful when I went to them with a small issue with my room. The on site manager is one of the m... Read More

The place was always clean when I was there. The staff was very helpful when I went to them with a small issue with my room. The on site manager is one of the most amazing managers I have ever dealt with. I was in a car accident on my way to check into storage and she stayed in touch with me and waited for me to get there. I would definitely use this location again.

I have rented spots for me to park my truck and 53ft trailer across the lower United States. I have never been treated like family from any but the 1 in shelbyv... Read More

I have rented spots for me to park my truck and 53ft trailer across the lower United States. I have never been treated like family from any but the 1 in shelbyville. Kerry DeVaney and the staff are by far the best i have had the pleasure to work with.

Excellent staff. Been a tenant for close to seven years. Excellent security. Storage units are well maintained, but I've gotten many nails/screws in my tires... Read More

Excellent staff. Been a tenant for close to seven years. Excellent security. Storage units are well maintained, but I've gotten many nails/screws in my tires. I realize rate increases are necessary, but corporate puts rate increases on their tenants entirely too frequently. Appearance and their security allows me to recommend Compass Storage.