Self Storage on Bells Ferry in Acworth, GA

Nikki did an awesome job. I really appreciate her looking out for us! Very clean and nice place

Both ladies were very polite. Best customer service I ever had help me through every step left very satisfied. also, very clean facility

Nikki did an awesome job. I really appreciate her looking out for us! Very clean and nice place

I recently visited Compass Storage in Acworth and was thoroughly impressed by the exceptional service provided by Nicky and Michelle. Their professionalism, att... Read More

I recently visited Compass Storage in Acworth and was thoroughly impressed by the exceptional service provided by Nicky and Michelle. Their professionalism, attentiveness, and willingness to go above and beyond made my experience truly memorable. I highly recommend this location for all storage needs.

Really good solid storage facility with good competitive prices. Staff in the office is very friendly and helpful. Would definitely recommend.

Michelle was extremely helpful and very friendly. I will definitely be back when ever I need a storage unit. If your ever in need for a storage unit or any ty... Read More

Michelle was extremely helpful and very friendly. I will definitely be back when ever I need a storage unit. If your ever in need for a storage unit or any type or moving equipment like a u-haul or boxes. Make sure and check this place ouy

Michelle was a great help with my reservations and return. A very good asset.

Very misleading how they overcharge you for a one day 19.99 U-Haul rental, and sneak in the added fees/charges without any proof for how many miles they claim y... Read More

Very misleading how they overcharge you for a one day 19.99 U-Haul rental, and sneak in the added fees/charges without any proof for how many miles they claim you have traveled. Would not recommend. They claimed I traveled over 100 miles when I only went to Canton from Woodstock, then Marietta and back.. not right.

Nicki and Michelle are absolutely amazing they are the best get your units here!

Michelle was so sweet and personable. She made the whole renting process nice and stress-free. She explained everything and answered all of my questions. The lo... Read More

Michelle was so sweet and personable. She made the whole renting process nice and stress-free. She explained everything and answered all of my questions. The lobby was very clean and organized and the gate code process seems very simple.

Michelle was so sweet and personable. She made the whole renting process nice and stress-free. She explained everything and answered all of my questions. The lo... Read More

Michelle was so sweet and personable. She made the whole renting process nice and stress-free. She explained everything and answered all of my questions. The lobby was very clean and organized and the gate code process seems very simple.

Michelle got us in and out with excellent, friendly service and Nikki was just as awesome when we returned the U-Haul rental we got everything we needed done th... Read More

Michelle got us in and out with excellent, friendly service and Nikki was just as awesome when we returned the U-Haul rental we got everything we needed done thanks to this place thank you for everything!

Michelle at Compass Storage and U-Haul Rental provided exceptional customer service! She went above and beyond to help us arrange our rental and ensured all of ... Read More

Michelle at Compass Storage and U-Haul Rental provided exceptional customer service! She went above and beyond to help us arrange our rental and ensured all of our expectations were met. Michelle’s attention to detail and dedication to making the process smooth and stress-free were truly appreciated. If you’re looking for U-Haul rentals or storage, I highly recommend this location. Thanks to Michelle, we’ll definitely be back for our future needs!

What a wonderful first experience! Just when you think customer service isn't the same, these ladies over deliver. Michelle was super helpful with everything- f... Read More

What a wonderful first experience! Just when you think customer service isn't the same, these ladies over deliver. Michelle was super helpful with everything- from security, to lot selection, to application questions and assistance. Professional atmosphere, but gives you that family/community vibe. Highly recommend!

They have THE BEST service team!! So pleased that we chose to use this facility! Very informative and focused on the customer experience. Definitely recommend f... Read More

They have THE BEST service team!! So pleased that we chose to use this facility! Very informative and focused on the customer experience. Definitely recommend for all storage needs- we park an RV here but they also have storage units and packing/uhauls etc

Great service and care, ive only experienced satisfactory and fast service here. Employees pay very close attention to detail and offer stellar protection for p... Read More

Great service and care, ive only experienced satisfactory and fast service here. Employees pay very close attention to detail and offer stellar protection for possessions

The Staff was VERY friendly and professional. Made this move a lot easier than I expected. Would highly recommend

I rented a uhaul through compass and the previous renter had not returned the truck yet. Compass was quick and efficient in tracking down the truck and it only... Read More

I rented a uhaul through compass and the previous renter had not returned the truck yet. Compass was quick and efficient in tracking down the truck and it only took 15 minutes. To he fair to the renter, you could tell they were exhausted from moving. All around compass friendly.nature made the experience enjoyable nonetheless.

Nikky was super helpful and amazing at helping us get our truck. Such an exquisite experience first class customer service.

Nikky is the best! Helped us out in no time and we were on our way for our big move! What a delightful experience and if I move again I will be right back in he... Read More

Nikky is the best! Helped us out in no time and we were on our way for our big move! What a delightful experience and if I move again I will be right back in her hands to be helped again!!!!!!!

Management were super friendly and very helpful in deciding what would fit our needs. Very easy process and THE BEST deal!!

Michelle and Nikki are super helpful and friendly, Michelle is awesome to work with. They made the move less stressful and did everything to help me to get our ... Read More

Michelle and Nikki are super helpful and friendly, Michelle is awesome to work with. They made the move less stressful and did everything to help me to get our unit!

Super helpful and friendly. Michelle was extremely awesome to work with. Made the move so much less stressful and did everything to help

Michelle is one of the most helpful ladies I have encountered! Got everything set up for my family. We left our belongings in good hands! Thank you for being fr... Read More

Michelle is one of the most helpful ladies I have encountered! Got everything set up for my family. We left our belongings in good hands! Thank you for being friendly, helpful & upfront about all costs involved with storage & trucks! This company doesn't know how much of an asset you are to them!

Michelle & Nikki are AMAZINE! They are the friendlest I have ever encountered! The storage transaction was fast & both ladies put me at ease with storing my bel... Read More

Michelle & Nikki are AMAZINE! They are the friendlest I have ever encountered! The storage transaction was fast & both ladies put me at ease with storing my belongings! This is a 5STAR facility & if I could rate them higher I would. Good Job Ladies!

Great experience. Michelle was kind and helpful. She was thorough with information and leasing agreements. The storage space was exactly what I needed.

We are very lucky to have Compass Self Storage. A wonderful parking RV slot and awesome support from management. I have been here for 3+ years. I know my RV is ... Read More

We are very lucky to have Compass Self Storage. A wonderful parking RV slot and awesome support from management. I have been here for 3+ years. I know my RV is in good hands and never worry. Thank you Compass!

Michelle was terrible in providing service to me. Every time I called no answer and every time I visited during hours it was closed. My first day she didn’t p... Read More

Michelle was terrible in providing service to me. Every time I called no answer and every time I visited during hours it was closed. My first day she didn’t put my code in right so I couldn’t get access into the property for about a day. I called 4 times and emailed her trying to inform her that I moved out, 10 days before the billing period like she stated when I took possession. She didn’t answer me for days causing it to be well after 10 days. She refused to return my funds back to me as well till this day. She won’t show me in the contract where it says they don’t prorate the rent for the unit since I was only in it for 5 days out of 31 days. Anytime I would come on property she would follow me to my unit and “clean” around me. I feel violated by her! She has been nothing but rude, unprofessional, and discriminatory towards me. I plan to call corporate and let them know about it. PS: I have never been rude to this lady at all till when she refused to give me my money back.

Michelle was super helpful and lovely! The process for drop off and pick up were easy, and she’s very welcoming. In my future moving I hope to run into her a... Read More

Michelle was super helpful and lovely! The process for drop off and pick up were easy, and she’s very welcoming. In my future moving I hope to run into her again! :) 10/10 Customer service, friendliness, & attitude. She’s made this the ideal rental process!

What an incredible experience! The staff was kind and so very helpful. Seamless process getting into my van and she really made a difficult day much easier!

Great experience. Michelle and Nikki were awesome. They were very professional and very courteous. I would definitely recommend them.

What a wonderful experience renting from Compass! I would absolutely recommend using this facility. The staff is helpful and super nice. The units are clean! 10... Read More

What a wonderful experience renting from Compass! I would absolutely recommend using this facility. The staff is helpful and super nice. The units are clean! 10/10!

Nikki and Michelle are absolutely AMAZING! I have never had a customer service before where I felt like I knew the reps for years! If anyone is in need of a sto... Read More

Nikki and Michelle are absolutely AMAZING! I have never had a customer service before where I felt like I knew the reps for years! If anyone is in need of a storage space or renting a u-haul, this is the place to go and they are the girls to see! Thanks yall for being so awesome and accommodating!

Came in, in need of a U-Haul last minute and Nikki took the absolute best care of me. She was quick, kind, and courteous. Highly recommend coming in if you’re... Read More

Came in, in need of a U-Haul last minute and Nikki took the absolute best care of me. She was quick, kind, and courteous. Highly recommend coming in if you’re in need of storage or a van or truck! 10 out of 10 Recommend!!!

Excellent customer service , was very patient , and friendly. She’s an 11/10 rating. Thank you for your kindness and hospitality.

Nikki has been so helpful. Before we moved here I poked my head into the Powder Springs location. She mentioned she & Michelle work in Acworth where they had ro... Read More

Nikki has been so helpful. Before we moved here I poked my head into the Powder Springs location. She mentioned she & Michelle work in Acworth where they had room for my jet skis. She & Michelle have been amazing!

Nikki has been so helpful. Before we moved here I poked my head into the Powder Springs location. She mentioned she & Michelle work in Acton where they had room... Read More

Nikki has been so helpful. Before we moved here I poked my head into the Powder Springs location. She mentioned she & Michelle work in Acton where they had room for my jet skis. She & Michelle have been amazing!

Michelle was wonderful and I enjoyed her customer service and enthusiasm for her job. Nice to see an employee like that.

This was an easy and awesome experience! Michelle was friendly and explained everything to me in detail. Very happy with her service.

We just got our new storage unit at Compass Self Storage. Michelle was welcoming, friendly, professional, and very knowledgeable about everything we needed to k... Read More

We just got our new storage unit at Compass Self Storage. Michelle was welcoming, friendly, professional, and very knowledgeable about everything we needed to know. Michelle even recommended another storage unit option that would better suit our needs; and was able to assist in renting a U-Haul. The office and facility are clean and organized. We have used other storage companies in the past and never had this level of service. Overall, we are very pleased with our experience. Thank you!

Michelle is amazing!!! So helpful when my online u-haul pick was not processing correctly. Thank you!!! 10/10 excellent, service!

When I walked in the place to rent the truck, the beautiful, smiling faces made my day! Excellent customer was to follow! You definitely need to rent from here!

Michelle and Nikki were extremely helpful finding me just the right spot for my RV. Excellent service!

Very nice and was very patient with my grandson helped me with changing my storage unit when she found unwanted rat-dropping in the unit. She even waved at me ... Read More

Very nice and was very patient with my grandson helped me with changing my storage unit when she found unwanted rat-dropping in the unit. She even waved at me when I went to drop my items off.

If I could give them more stars, I would. Michelle who works at the bells ferry location is an absolute angel. Moving is stressful and her #1 goal during the 3 ... Read More

If I could give them more stars, I would. Michelle who works at the bells ferry location is an absolute angel. Moving is stressful and her #1 goal during the 3 days I rented their uhaul and looked for a suitable storage unit, she answered all my calls, had solutions and back up solutions, made it her priority to get me the lowest rate she could and offer as much assistance with my endless questions about what size storage unit ide need for my furniture. Seriously AMAZING customer service ?

I love Michelle and she helped me get our truck and a rental unit last minute because moving is just so easy lol. But Michelle made it easy for us. Thank you!

Michelle was amazing! She was super helpful, with helping with our reservation, and helping us workout our drop off destination issues. She was very professiona... Read More

Michelle was amazing! She was super helpful, with helping with our reservation, and helping us workout our drop off destination issues. She was very professional, supportive, and funny! Thanks for all your help, Michelle!

Just moving to the Atlanta area from the left coast a storage place was needed for my 30ft toyhauler. I visited other facilities and was not impressed with the ... Read More

Just moving to the Atlanta area from the left coast a storage place was needed for my 30ft toyhauler. I visited other facilities and was not impressed with the security and value. The staff was cordial on the phone and very helpful. Upon arrival they were very receptive to my concerns and made the process for storage, contract and explanations above and beyond. We had comfortable conversations about the area, ATL, and the storage facility. I feel very comfortable storing my unit at their facility, which appears very secure with limited access by others. It is a good experience so far! Very nice.

Carey and Sara did a great job making sure everything was communicated correctly and an easy process. Thank y’all so much! This is a great location with great... Read More

Carey and Sara did a great job making sure everything was communicated correctly and an easy process. Thank y’all so much! This is a great location with great prices and hard working employees!

Wonderful experience at this U-haul location! Super helpful service reps, particularly Michelle, after our U-haul app didn’t work initially. Thank y’all!

Michelle was very informative and kind. She was also friendly with great customer service.

Michelle and Carey are awesome! I feel they go above and beyond to make sure I'm satisfied. I have 3 units at compass and can't think of anywhere else I would g... Read More

Michelle and Carey are awesome! I feel they go above and beyond to make sure I'm satisfied. I have 3 units at compass and can't think of anywhere else I would go for my storage needs.

I am late at posting a review. I had a massive amount of my belongings stolen out of the unit I rented. I don’t know for sure who stole my belongings. The un... Read More

I am late at posting a review. I had a massive amount of my belongings stolen out of the unit I rented. I don’t know for sure who stole my belongings. The unit next to me wasn’t rented, the wall on that side had been pulled down to gain access. A lot of items were family items that no one would have a use for. Lost all those family precious items and memories. I had to be out of town a lot when I rented there. Therefore, I wasn’t able to access my unit on a regular basis. I am speculating someone knew this. I will never rent from them again.

Michelle and Kiera have been absolutely amazing! Very personable and helpful! Came in crying from the stress of moving and they took the time to talk to me and ... Read More

Michelle and Kiera have been absolutely amazing! Very personable and helpful! Came in crying from the stress of moving and they took the time to talk to me and 100% made me feel better

Wildly helpful team in the office. Fun and friendly. Facilities are clean and well-protected. Great option for anyone in the area.

The office customer service they are amazing. They are very helpful and they understand customers and safe please

Michelle and Carey have been so amazing helping me with my U-Haul reservation and even went so far as to go to another location to make sure I had all the items... Read More

Michelle and Carey have been so amazing helping me with my U-Haul reservation and even went so far as to go to another location to make sure I had all the items I reserved. Moving out of state is overwhelming and stressful and they made this so much easier. I truly appreciate how amazing they have been.

Excellent service! The ladies in the office are amazing, friendly and helpful! I highly recommend

Carey Slocum and Michelle Pierre were super fun to talk to, and so helpful. 10/10 if you need to rent/store anything this is the place to go.

Michelle and Carey were awesome! Answered all of our questions and were very helpful

I came to Compass Bells Ferry with a large RV which I could not fit into a storage site I rented at a different location (sight unseen). Michelle helped me to f... Read More

I came to Compass Bells Ferry with a large RV which I could not fit into a storage site I rented at a different location (sight unseen). Michelle helped me to find an appropriate size space for my RV. What made this visit great was Michelle’s exceptional customer service, she exceeded my expectations by taking the time to review every option available to help me. I am very thankful for the effort she made to assist me. Thank you Michelle.

What an amazingly ran location! Carey took care of us as if we were part of her family & we truly appreciated that. She is such an asset to U-Haul! Thank you ag... Read More

What an amazingly ran location! Carey took care of us as if we were part of her family & we truly appreciated that. She is such an asset to U-Haul! Thank you again so so much ?

Dedicated customer service! I’m coming late after office hour and they insisted staying and helping so I can have a smooth trip. Thanks again.

Very clean facility. I had a covered spot that was easy to get in and out of. Great customer service and very friendly staff!

Compass Self Storage on Bells Ferry Road in Acworth has provided us with the utmost service during our time of transition. The staff is extremely helpful, ple... Read More

Compass Self Storage on Bells Ferry Road in Acworth has provided us with the utmost service during our time of transition. The staff is extremely helpful, pleasant and always gave us great customer care. The units are clean, accessible but very secure. We would recommend Compass Self Storage to anyone with this need. They sell packing materials and supplies for a one stop shop. They are a full service facility, that does things right.

There always making the rent higher almost every month. Ours went from 170.00 to 244.00 in less than 8 months

Though I did not utilize this location's self storage option, I attempted to utilize their U-Haul service for a trailer. During this process, I was dragged all ... Read More

Though I did not utilize this location's self storage option, I attempted to utilize their U-Haul service for a trailer. During this process, I was dragged all over the ATL area and landed at this location. Michelle P., the General Manager, went above and beyond in: 1) identifying the trailer U-Haul sent me for was inappropriate for my needs, 2) made more than small talk to help with the frustrations, and 3) kept attempting to locate the appropriate trailer. Though she wasn't able to locate it, she did a fantastic job and even prayed with me for a safe travel which did more for the trip than she could have ever imagined.

My son rented a trailer to go to Florida and the girls that work there were so nice. They helped us hook the trailer up and gave us great advice and tips on wha... Read More

My son rented a trailer to go to Florida and the girls that work there were so nice. They helped us hook the trailer up and gave us great advice and tips on what to do along the way. Highly recommend this location!