Self Storage Units in East Lansing, MI

10/10 experience. Kristen Smith was very kind, informative, and such a great help. Fair prices, clean, and excellent customer service. Looking forward to using ... Read More

10/10 experience. Kristen Smith was very kind, informative, and such a great help. Fair prices, clean, and excellent customer service. Looking forward to using Compass Self Storage.

General service level is acceptable however my all-in cost after a year has increased 30% from the advertised price when I signed up.

Kristen was very thoughtful, considerate, informative and professional for my entire stay. I really appreciate her going above and beyond to ensure my property ... Read More

Kristen was very thoughtful, considerate, informative and professional for my entire stay. I really appreciate her going above and beyond to ensure my property and peace of mind was maintained during the duration of my stay. Highly recommended, thankyou.

Dave was amazing, extremely helpful and was full of good advice. He’s super kind and cares a lot about ensuring the customer is happy. He is the type of guy t... Read More

Dave was amazing, extremely helpful and was full of good advice. He’s super kind and cares a lot about ensuring the customer is happy. He is the type of guy that makes me come to Compass Self Storage over any other place

Kristen was super helpful with our moving situation! She was a lifesaver with our moving equipment and securing our reservation. Fantastic service

Kristen the manager is very friendly and helpful. The place is clean and well kept. I recommend it.

Kristen Smith was wonderful! She was patient, kind and really cared about her job and the customers she was working with, Kristen went out of her way more than... Read More

Kristen Smith was wonderful! She was patient, kind and really cared about her job and the customers she was working with, Kristen went out of her way more than once in the couple of days we interacted. Kristen is one of the good guys and I am glad there are some good guys around!

i had a wonderful experience wit Kristen S. she was very friendly and helpful and made my moving rush very stress free and done with ease

Lovely staff and great communication. Everything was clear and it was easy to get a uhaul

nice experience, The lady at the front desk is very enthusiastic and patient. She is willing to help you with any problems you encounter. I recommend everyone t... Read More

nice experience, The lady at the front desk is very enthusiastic and patient. She is willing to help you with any problems you encounter. I recommend everyone to come here to rent a warehouse or u-haul!

Great experience! Kristen was incredibly helpful and efficient and we were able to get on the road with ease.

Beyond exceptional customer service. We noticed that the floor in our unit was a little wet so they got us transferred to another larger unit at no extra cost. ... Read More

Beyond exceptional customer service. We noticed that the floor in our unit was a little wet so they got us transferred to another larger unit at no extra cost. They also gave us an extension on our rental time for the u-haul for the delay.

Easy to use. As soon as you walk in you are greeted and helped right away. Very kinda receptionist. Made for a smooth move!!!

Kristen is very helpful! Everything was so simple and the process was very easy to understand.

Great service, easy scheduling, doesn’t take long to get all set, easy to buy online.

Easy and convenient for moving, and I was able to change details of reservation online with no problems. Loved the customer service!

Brittany was very helpful. Suggested the size unit we should get and showed us a couple options. Quick process to get a unit!

Great and affordable service. Kristen, from the office was very welcoming and helpful.

Amazing customer service and well kept facilities! Would definitely recommend!

Kristen was AMAZING! Very helpful answering all of my questions due to a change in my reservation. Highly recommend for all your moving needs.

Kristen was very helpful and patient! Easy U Haul rental, clean office!

great staff very helpful helped me picked out a unit in 90 degree weather with a positive mindset highly recommended

All around great service- very kind! This is my second time getting a storage unit here and would highly recommend it to anyone else looking for one!

Very kind staff. Kristen was very helpful and informative. Definitely recommend this place for uhaul rentals!

Kristen was amazing. She helped me with everything I needed. Will definitely be back!

Was helpful in giving me quotes on prices of units. Friendly service. Will recommend

A great facility! I’ve stored with them twice now and both experiences have been great. The staff is super friendly and helpful. Clean spaces. Easy to access ... Read More

A great facility! I’ve stored with them twice now and both experiences have been great. The staff is super friendly and helpful. Clean spaces. Easy to access & good location. Highly recommend!

The person at the desk was really nice. She showed us where our storage was, and it was a quick and easy process.

Professional and efficient! Kristen was so kind and very helpful! Great service

Kristen was very helpful. Understood my questions and concerns, and addressed each to my complete satisfaction. Thank you Compass!

Great service! Really friendly! Great deals but make sure to get them early!

We are from out of state arranging storage for our college student and Kristin could not have been anymore helpful, she is very kind and knowledgeable. Answered... Read More

We are from out of state arranging storage for our college student and Kristin could not have been anymore helpful, she is very kind and knowledgeable. Answered all my questions, reviewed all details, very thorough with the entire process.

Very friendly, simple, yet thorough sign up process. I feel at ease knowing that my things are secured at Compass self storage! Keep up the great service!

kristen is literally so amazing ! she was so helpful and even got me storage when i needed it!

Very pleasant. Fast to get back to you . The office was clean and the manager was very friendly . The prices were great as well .

Kristen was a fabulous! From the moment we stepped on to the property we were greeted quickly and courteously. There was no pressure to rent a unit. We were giv... Read More

Kristen was a fabulous! From the moment we stepped on to the property we were greeted quickly and courteously. There was no pressure to rent a unit. We were given a plethora of info to help make a decision. I am very happy we chose compass storage and thank you Kristen for all your help!

Great customer service! Friendly & professional. Highly recommend renting a U-Haul from here, as well as utilizing their storage.

Kristen was great, answered all of my questions and did it all with a smile. Awesome customer service!

Kristin and the entire staff are amazing! Thanks for taking great care of us !

The lady we dealt with closed her computer down 10 minutes prior to closing and said we'd have to come back the next day. We came back and Dave was great and ve... Read More

The lady we dealt with closed her computer down 10 minutes prior to closing and said we'd have to come back the next day. We came back and Dave was great and very helpful. Dave isn't normally at this location but is an asset to the company. This lady that was more concerned about leaving at 6pm exactly is more of a liability. My 1 star is because of her. If we only dealt with Dave, it would have been a 5.

Great service! I was able to get my storage efficiently.

Dave was amazing to work with and did an incredible job with my rental return. I recommend using Compass Self Storage.

I got my unit with no issues and the lady in the office was exceptionally nice. Would definitely recommend.

Nice and helpful Staff, good storage location and prices.

Been in a few times, always helpful service. Would recommend!

Great customer service. Very friendly. Would recommend this location.

Kristen was very helpful and answered all of my questions. She gave good advice when to return the truck without a late fee.

Great service! Kristen stayed late after closing to help us get set up, very much appreciated and very helpful.

Wonderful facility, well kept property and very accommodating. Staff was very friendly and knowledgeable. I would highly recommend this fall ility for your stor... Read More

Wonderful facility, well kept property and very accommodating. Staff was very friendly and knowledgeable. I would highly recommend this fall ility for your storage needs.

Will helped us out!! Super friendly fella and made the process seamless! Will be back again for my U-Haul needs!!!

The truck was great, and the service was good. However, they only gave me 1/4 tank of gas, and i was driving further, so I needed to gas up twice.

Kirsten was very kind n helpful. Answer all the questions I needed. Wonderful Custer service. 10/10

Kristen Smith was fantastic and extremely helpful. She answered all of my questions and gave some insightful input about moving and storing in general.

Kristin was terrific. She was knowledgeable. She guided us through the process and helped us feel confident about our decision to work w compass.

Very friendly staff. Easy to work with. Super convenient. Quick rental process. Used them twice with no problems

This is my second time using this Uhaul location and both experiences were great! The staff was super helpful and easy to work with

Got there early and the truck was all ready for me. The nice man there even brushed the snow off and got it warming up for me. Was able to get going early. Chec... Read More

Got there early and the truck was all ready for me. The nice man there even brushed the snow off and got it warming up for me. Was able to get going early. Check out process was also smooth.

Kameron was awesome. The call center was also extremely helpful after a competitor's 'service' put me in a grumpy mood. Price was more than reasonable. Very ple... Read More

Kameron was awesome. The call center was also extremely helpful after a competitor's 'service' put me in a grumpy mood. Price was more than reasonable. Very pleased.

Mixed experience so far. Trying to get set up with them was overly complicated, requiring a visit to their office during the fairly limited office hours. This w... Read More

Mixed experience so far. Trying to get set up with them was overly complicated, requiring a visit to their office during the fairly limited office hours. This was after already having gone through their contracting process and a terms of service agreement that rivals the iPhone ToS for length and complexity. The initial rate seemed reasonable until you factor in their rip off requirement for insurance at a jacked up rate plus administrative fee. So the “free” first month is no real bargain. I dealt with one extremely unhelpful employee in trying to get there before office closing for the gate code. They will want a copy of your driver’s license only at the office, despite the ease of capturing that online for purposes that seem a bit dubious, and will only give you the gate code in person, despite having collected their fees and enough personal data to be concerned about their data handling security measures. Having finally gotten to their office, I was greeted by a much more helpful employee who got me taken care of. Facility itself seems good. I should’ve read the other reviews before signing up here, but was in a jam. While my original plan was to use the space for 6-8 months, I’m now looking to get out of there ASAP.

Bridget is great. I want to get a unit here after touring but am worried that my rates will increase a ton over the span of a couple years.

Bridget and Cameron are great. Won a unit in an auction. Cleared it out and got my deposit back. Everything went smooth

Nice place, clean, well maintained grounds, except plan on significant price increases every 6 months. Two years ago my unit was $119 and just received my new m... Read More

Nice place, clean, well maintained grounds, except plan on significant price increases every 6 months. Two years ago my unit was $119 and just received my new monthly notification...$178. And if true to form the same unit will go up again 6 months from now. Budget accordingly or find another facility or think short term storage. Addendum...I would like to thank Compass Self Storage for the reply received on 10/17 "The self-storage business is a month-to-month business and as demand increases on our limited supply of units, at times, we do have to increase rental rates to cover additional business expenses." However, I think it is disingenuous to insert "at times" in your explanation. For full transparency, you have consistently raised my rates from inception every six months and I am simply pointing it out to prospective customers who may need to budget appropriately.

Bridget and Kam was a delight. Great customer service best deal in town and they even gave me a free water bottle. I love this place.

Year ago I graduated ! My pay date fell on different time of the month! I asked if my payment date could be rearranged they said no! I continued to pay a premiu... Read More

Year ago I graduated ! My pay date fell on different time of the month! I asked if my payment date could be rearranged they said no! I continued to pay a premium each since I couldn’t change my pay date! This business will call you from the 2nd to the 27th, proceeds to send a text and email that says call about making arrangements but there are never any compromises! Fast forward to today I wanted to make my payment. Was not able too! The portal would not give me access to pay my balance! I called Kameron answered said it’s down! Called hour later said it’s up I drove to the branch the system was down again! So Kameron calls the police on me saying my presence is aggressive and that I’m yelling at him, whole I’m calmly saying I will wait till your system is up because I’m moving out today! Kameron says I’m never getting access! So now because I want to pay my balance and this entity only accepts payment on a down portal! Do yourself a favor find a different unit! Posted a photo of how they increase your rent without telling you! Update portal is back up! Not one member of this business communicated that! So I am convinced this business called the police on me because I want to move out! I’m paid up and still no access

Bridget was extremely helpful and an amazing person to work with I give her 10 stars but in all honesty if I ever have to move again I’m calling Bridget at co... Read More

Bridget was extremely helpful and an amazing person to work with I give her 10 stars but in all honesty if I ever have to move again I’m calling Bridget at compass self storage

Great service, Amazing crew just an overall friendly experience here with these guys/ladies and everyone in company.. Would definitely recommend this Location a... Read More

Great service, Amazing crew just an overall friendly experience here with these guys/ladies and everyone in company.. Would definitely recommend this Location and services to anyone searching for a rental to move!

Bridget May was a wonderful helpful person. Very helpful the whole process was fast quick and easy and friendly. Most defintely a place I would recomend to go i... Read More

Bridget May was a wonderful helpful person. Very helpful the whole process was fast quick and easy and friendly. Most defintely a place I would recomend to go if your moving quick short motice and enjoy a friendly atmosphere.

Bridgette’s customer service and money saving skills are EXCEPTIONAL. However I’m giving a three because the price of these units are pretty steep consider... Read More

Bridgette’s customer service and money saving skills are EXCEPTIONAL. However I’m giving a three because the price of these units are pretty steep considering the size. Cameron’s customer service skills may need some polishing. He’s not exactly professional or personable. Don’t deal with him if you don’t have to.

Bridgette was helpful and who I worked with from the start. She really helped me with my limited budget. Cameron however, was completely rude and unhelpful; ci... Read More

Bridgette was helpful and who I worked with from the start. She really helped me with my limited budget. Cameron however, was completely rude and unhelpful; citing policies that were not in place a few weeks before as I was requesting to make a partial payment. He then threatened to withhold my items from me and to charge me an additional month's fees because of my growing frustration to make a partial payment, which I had done a few weeks prior, as my pay is often unpredictable and I was attempting to make a payment in good faith. Completely uncalled for. Not sure where all these "professionalism" compliments are coming from for Cameron in the other reviews... maybe their his friends. Bridgette -- she's a peach!