I have been so happy with my rental experience here! I have been using this facility for about a year and a half, and during that time have added additional un... Read More

I have been so happy with my rental experience here! I have been using this facility for about a year and a half, and during that time have added additional units because I’m so satisfied! Matthew, the manager, has gone above and beyond to help me when needed. He’s polite, responsive, and follows through when he says he’ll do something. I use my unit for business storage and the process to receive deliveries without being on site has been so convenient!

Your business model is awful and ,in my opinion, should be illegal. The fact that you substantially raise prices every 3-4 months based on nothing but the fac... Read More

Your business model is awful and ,in my opinion, should be illegal. The fact that you substantially raise prices every 3-4 months based on nothing but the fact that some time has passed is ridiculous. This doesn't fly in housing rental and I'm not sure why it's allowed for storage. My biggest regret is giving you any money at all. You can bank on never getting any of my money in the future and may God have mercy on your greed-filled soul(if you have one at all). I said good day, sir!

Matt customer service is amazing. The prices, location and facility is perfect. I recommend this storage company. Go see Matt he will treat you right.

I am bad with names, but the gentleman that helped me work through my late payments in the office was amazing to work with. He was very clear at explaining the ... Read More

I am bad with names, but the gentleman that helped me work through my late payments in the office was amazing to work with. He was very clear at explaining the auction process so I knew how much time I had to catch up after losing my job (and then several months later finally finding a new one). One of the times I stopped by I forgot my coin purse. He remembered who it belonged to and knew I'd be back to make my catch up payments so he hung onto it. I'm grateful he was patient through my questions and panic. He listened to my concerns and addressed them honestly which made it easier for me to come up with a plan to catch up. It's always easy to say a company is great when everything is going smoothly, but how someone handles the effects of your hardships to their business can make or break a company. He was empathetic, but was sure to make sure I understood what my timeline needed to be to save my stuff, and made sure I was aware of all my options. I will be continuing to work with them.

This company is horrible. They forged my signature on a lease for a unit that has nothing of mine stored. I have a copy of the forged lease. One of my units lea... Read More

This company is horrible. They forged my signature on a lease for a unit that has nothing of mine stored. I have a copy of the forged lease. One of my units leaked ruining many of my things. They refused to provide me with the insurance policy information that would cover the damage. I paid for the insurance btw. They drew up a new contract and forged my signature on a unit number that has none of my things in it! I asked for copies of the bill they said they couldn't print those. They also said that my rate was increased from $29 to $79 per unit. This company is terrible and dare I say criminal. I have copies of the original hand signed lease and the digital forged signature they have been charging me for. I'm hiring an attorney.

Matthew was a very respectful and understanding employee!! He knew exactly what I needed for my storage needs and help me get it! We definitely need more employ... Read More

Matthew was a very respectful and understanding employee!! He knew exactly what I needed for my storage needs and help me get it! We definitely need more employee’s in this world’s work environment like Matthew!!!! Great Job Compass you will go very far with Matthew as your employee for sure!

I’ve driven by this location for years. The time came when I needed a storage unit. I looked at multiple places comparing price, features and convenience of l... Read More

I’ve driven by this location for years. The time came when I needed a storage unit. I looked at multiple places comparing price, features and convenience of location. Compass had an extremely easy online reservation process with rates that were similar or better than competitors. The selling point was the location being less than a five minute drive from home which meant I could move without traveling all over town. When it came time to move in, Matt, the General Manager made the check-in process super easy. He was up front, answered all my questions and made suggestions that helped save money. I also rented a U-Haul just to round out the deal and keep everything in house. I’m extremely satisfied with how simple and stress free the experience was. Matt also laughed at my terrible jokes which is always a win in my book.

I rented a uhaul van from them for a day and Matt was Incredibly helpful. The process was easy and efficient. Very thankful to have this place in the neghborho... Read More

I rented a uhaul van from them for a day and Matt was Incredibly helpful. The process was easy and efficient. Very thankful to have this place in the neghborhood. I will be back for any future moving needs and will recommend to family & friends.

Thank you so much to Matt O'Brien for being so helpful and knowledgeable. You really made my experience a great one!

Most terrible experience with this place ever! Beware! I rented a unit in the summer of 2022 at the rate of 89 dollars per month. Within 6 months the rate was i... Read More

Most terrible experience with this place ever! Beware! I rented a unit in the summer of 2022 at the rate of 89 dollars per month. Within 6 months the rate was increased to 130 dollars a month. After the first year my rate went to 160 dollars a month. In the fall of 2023 I was at my unit arranging my business tools as a lot of other renters do the same. The next time I came to my unit I had a notice saying to see the office. Apparently because I was there working in my unit other people were uncomfortable and I was asked not to spend more than an hour a day at my unit! This was said by then manager Lindsay. Shortly after my rate increased to 200 dollars per month for a 10x12 unit. At the end of 2023 I had some hardship issues with my very toxic ex and explained to them my situation. I paid for 3 months up front. In April of 2024 they auctioned off my unit knowing that I was not able to have contact with them until May of 2024. When they auctioned my unit the person they sold it to tried to get several credit cards and other things using my information. When I found out and called compass self storage they told me I had 2 totes of pictures they kept for me which is a joke because half the stuff is broken and everything sentimental I had is gone. Another thing is do not give them your bank info or debit card online as they will try to run your card many times resulting in double and triple charges that takes forever for them to correct. After spending close to 5k with them and losing tons of valuables and sentimental items and now dealing with identity fraud.. I do not recommend them at all. They will not work with you and they will increase your rate to satisfy their greed. Not to mention they got a good scam with the auction thing too.. they knew I wouldn’t be able to fight them and with how much tools and other valuable stuff that was in the unit.. I am sure they made off nicely.. who cares about a long standing renter that’s paid thousands of dollars and respected their property. So beware that’s my experience with these crooks!

Jennifer was super nice and very helpful ; the process was quick and easy ! Thank you again I appreciate it !

Service was very good. The manager and site employee were polite and helpful. The storage buildings seemed clean and well maintained.

Bill was great to work with! The unit was clean and the entire process with quick and detailed. Highly recommend this place if you looking for a storage unit

Lindsey is absolutely awesome. She always takes care of me. She’s always making sure the facility is clean and proper working order. I can’t say enough good... Read More

Lindsey is absolutely awesome. She always takes care of me. She’s always making sure the facility is clean and proper working order. I can’t say enough good things about Compass Self Storage and Lindsey‘s ability to manage it.

Jennifer and Courtney were so easy to work with and were able to help me with everything I needed!

Lindsay at Wilmer court office was very helpful, she has a great personality and made my rental experience quite pleasant. Great place to store

Lindsey does a great job and has from the moment she arrived. I've been a customer for years. Always has a smile and is very helpful. Professional and easy to ... Read More

Lindsey does a great job and has from the moment she arrived. I've been a customer for years. Always has a smile and is very helpful. Professional and easy to deal with.

Showed up to sign a few documents and loved how friendly and insightful Lindsey was. Secure location and 24/7 assistance if ever needed. Most definitely a good ... Read More

Showed up to sign a few documents and loved how friendly and insightful Lindsey was. Secure location and 24/7 assistance if ever needed. Most definitely a good pick if you need a storage unit

Staff person Christoper was a tremendous help, very knowledgeable and professional. Explain everything clearly and precisely. He was a big help. The company sho... Read More

Staff person Christoper was a tremendous help, very knowledgeable and professional. Explain everything clearly and precisely. He was a big help. The company should be glad to have someone like him.

Lindsay was honestly amazing, very cheerful and extremely helpful, took my tough stressful day and made it very joyful. She deserves all the raises

Lindsay and Barbara were EXTREMELY friendly, professional, and helpful helping me find a storage unit to fit my needs and went through the extra effort to help ... Read More

Lindsay and Barbara were EXTREMELY friendly, professional, and helpful helping me find a storage unit to fit my needs and went through the extra effort to help me find a moving truck in a pinch when all of their trucks were reserved. Excellent customer service, nice, secure facility, you should strongly consider this place for storage.

Lindsay, the manager has been wonderful! She has kept me informed of changes, worked with me when my account was compromised and i canceled my card, forgetting ... Read More

Lindsay, the manager has been wonderful! She has kept me informed of changes, worked with me when my account was compromised and i canceled my card, forgetting it was linked to auto pay, etc. Absolutely good customer service!

My storage has been paid and these idiots put a lock on my storage unit when I needed to get in it. I believe this is my retaliation for my first review. I woul... Read More

My storage has been paid and these idiots put a lock on my storage unit when I needed to get in it. I believe this is my retaliation for my first review. I wouldn't advise anybody to use the one on hamilton Ave at all. They don't have an emergency line for things like this at all total inconvenience. I don't need your 20 dollar discount I need my money back that I paid because I'm paying for a service and u guys have put a lock on my unit and it was paid. Horrible needs to shut the one on hamilton down. Just horrible and for the manager who left me the message on the first review have the same courtesy to pick up the phone and talk to me because I'm extremely mad about your service. I need corporate to contact me

Customer service person (Lindsay?) was super friendly and helpful. Nice to see someone be personal and engaged instead of chewing gum and acting disinterested l... Read More

Customer service person (Lindsay?) was super friendly and helpful. Nice to see someone be personal and engaged instead of chewing gum and acting disinterested like you are bothering them. She showed me various units and helped me choose what was appropriate for me.

Love Lindsay's customer service! She's always super helpful & so nice to interact with. Can't say enough good things about her.

Lindsay is awesome! She makes the process super convenient and has such positive energy. This is my second move in the last couple of years, and I went with thi... Read More

Lindsay is awesome! She makes the process super convenient and has such positive energy. This is my second move in the last couple of years, and I went with this U-Haul location for both occasions. Nobody likes the process of moving, but I enjoy how smoothly the truck pick-up and drop-off are with her.

Great place to store with, the facility is secure, my unit was clean. Lindsay, the general manager was very friendly and personable, she was able to tell me wh... Read More

Great place to store with, the facility is secure, my unit was clean. Lindsay, the general manager was very friendly and personable, she was able to tell me what would be the best size unit to go with. I used the storage facility on Wilmer for years with no issues.

This is the second time I have been at this unit and decided to rent mine. The main reason was Julie Hayes. She was extremely helpful and informative and stream... Read More

This is the second time I have been at this unit and decided to rent mine. The main reason was Julie Hayes. She was extremely helpful and informative and streamline. The process she found me the perfect size and a great price very professional highly recommend this place.

Have you ever had such an amazing experience that you leave smiling after? That’s what Julie does for you. She was absolutely a delight. She has helped us wit... Read More

Have you ever had such an amazing experience that you leave smiling after? That’s what Julie does for you. She was absolutely a delight. She has helped us with everything she can, and more. She goes above and beyond and we couldn’t appreciate her more. Give Julie a raise!

Be careful! I tried to use them and they wouldn't let me get a unit without using their insurance. I told them I had homeowners and it was covered and I didn't... Read More

Be careful! I tried to use them and they wouldn't let me get a unit without using their insurance. I told them I had homeowners and it was covered and I didn't want theirs. They were pushy and said I had to use theirs. 100% opposite of what the person on the phone said. She said I could just decline it and use my own. I've used many storage units over the years and I've never had this issue.

Lindsey and Julie are awesome! They are friendly, helpful and have great customer service. I have units throughout the country and working with them has been no... Read More

Lindsey and Julie are awesome! They are friendly, helpful and have great customer service. I have units throughout the country and working with them has been nothing but a great experience!!

Great experience and just so easy and perfect communication!

We had a great experience at UHaul in Cincinnati! The employee, Julie, was bright, cheerful, and very helpful. She made the experience very pleasant :)

Julie was a huge help in getting us quickly on the road with our rental! Nice and clean spot & super friendly service to rent a U Haul

Julie and team were awesome! Got me setup and connected to movers despite 0 degree weather and it being Christmas Eve!

Very accommodating over the years and always someone professional available in the office when needed!

Very nice, clean, well-monitored facility in an area where I feel safe being there on my own. Lindsay (manager) was wonderful and made the process of renting a... Read More

Very nice, clean, well-monitored facility in an area where I feel safe being there on my own. Lindsay (manager) was wonderful and made the process of renting a unit and one of their vans for the day really easy and painless.

Rob was not only extremely helpful, answering my (many!) questions thoroughly and patiently, but was also very pleasant and friendly! Made the experience feel m... Read More

Rob was not only extremely helpful, answering my (many!) questions thoroughly and patiently, but was also very pleasant and friendly! Made the experience feel much more personal, as opposed to just another transaction! Moving is always stressful and this made me feel much more at ease about storing my items here. Thank you!

Well this was my first time ever at your storage facility, and it was down right awful, nobody was around to help my friend with getting to her unit, or evening... Read More

Well this was my first time ever at your storage facility, and it was down right awful, nobody was around to help my friend with getting to her unit, or evening finding it. You offer carts but they were all gone and come to find out when we did find one it was broke and couldn't roll, and that was only one we could find, then you say climate control, well why was it so extremely hot in your facility. Needs a little work, and these things can be fixed... ??

Amazing!!!! Quick, fast, and no hassle. The unit was clean and the front desk manager was very delightful! I have rented from this location a few times over the... Read More

Amazing!!!! Quick, fast, and no hassle. The unit was clean and the front desk manager was very delightful! I have rented from this location a few times over the course of 2 months while transitioning from renting to buying. Even better, they have U-Hauls on site for rental. It gets better! They even have the 26ft truck! Made our moving experience after closing so dang on easy! I love it here! Rented my daughter a unit while moving out of ours to store her things for her first apartment! So exciting! Check them out you won’t be disappointed!

The employees were good to work with when I needed to interact with them. The facility was nice and clean, I used the climate controlled unit. I had the storage... Read More

The employees were good to work with when I needed to interact with them. The facility was nice and clean, I used the climate controlled unit. I had the storage unit for two years and my bill went up $100 over that time. My rate was higher than the listed price online. Be aware that you cannot get a fixed price and the rates will continually increase on a fixed schedule.