Self Storage Unit Facility in Cincinnati, OH

3 incidents of theft from our RV in the 2 months we rented here. Even got it on camera. The management doesn’t do anything about it whatsoever.

Great experience and the manager is always on the property doing things. I liked that a lot.

Chris is amazing!! Very detailed in all the info we needed to rent the right space this past week. 10* if it was available!!

Chris is very experienced person. He has good customer care and the storage facility is so spacious

Christopher was very helpful, answered all my questions, was very polite and professional. Clean storage space, easily accessible.

Chris is awesome!! He was very helpful & kind. Answered all my questions that I had about renting storage.

Easy access and good price, clean, dry unit, safe. Christopher helped all the way, from showing us the unit to explaining the fees and charges and how to input ... Read More

Easy access and good price, clean, dry unit, safe. Christopher helped all the way, from showing us the unit to explaining the fees and charges and how to input our code.

Chris was a big help. Needed storage last minute and he pulled through, also gave me the run down on everything you need to know. Great place and atmosphere!

Great experience with Julie Hayes! She helped me pick the right unit and made me feel very comfortable while I was there. Compass Self Storage is a very reliabl... Read More

Great experience with Julie Hayes! She helped me pick the right unit and made me feel very comfortable while I was there. Compass Self Storage is a very reliable space and I’m definitely going to keep my unit for a long time.

Getting a new storage unit was very daunting, because my past one at a different company flooded and ruined thousands of dollars worth of my stuff. But, changes... Read More

Getting a new storage unit was very daunting, because my past one at a different company flooded and ruined thousands of dollars worth of my stuff. But, changes in my living situation made storage a necessity. However, using Compass could not have been more positive. It was secure, easy to access, and my stuff was dry and free of any deterioration after many months of storage. The entire complex feels very secure and is easy to access. It was also very affordable compared to other local companies. Julie, the GM, was also incredible kind, professional, and helpful through the renting process and the cancelation process. Could not recommend Compass more!

Julie was ABSOLUTELY amazing! My husband and I were blown away by her kindness, helpfulness, hospitality, and professionalism. I was not expecting such a pleasa... Read More

Julie was ABSOLUTELY amazing! My husband and I were blown away by her kindness, helpfulness, hospitality, and professionalism. I was not expecting such a pleasant experience.The facility is clean, well taken care of, and secure. I will be recommending this facility in the future! ????????????

Stopped in today to rent a unit, and Julie made the experience a complete joy. She made selecting a unit and getting all the paperwork done a total breeze, all... Read More

Stopped in today to rent a unit, and Julie made the experience a complete joy. She made selecting a unit and getting all the paperwork done a total breeze, all the while being the cheeriest person I've met in ages. Definitely happy so far with my decision to relocate my stuff here!

I’ve kept a storage unit for years at the Nine Mile Compass Storage location, and have always found it clean, safe and well-maintained. Also, love the new GM,... Read More

I’ve kept a storage unit for years at the Nine Mile Compass Storage location, and have always found it clean, safe and well-maintained. Also, love the new GM, Julie! Helpful, personable, and communicative. Good job, Compass!

This is my second time using Compass Self Storage. They offer easily accessible storage facilities just off I275 near Beechmont/ Amelia exit. The facilities a... Read More

This is my second time using Compass Self Storage. They offer easily accessible storage facilities just off I275 near Beechmont/ Amelia exit. The facilities are clean with security cameras and a gated entrance electronically secured. Julie is super friendly and quick at micro-managing your storage needs. I highly recommend using them and will use them in the future as needed.

Julie at this location was excellent. I walked in right as they were closing and she still made sure that I was serviced took care of me and made sure I got the... Read More

Julie at this location was excellent. I walked in right as they were closing and she still made sure that I was serviced took care of me and made sure I got the products I needed in a quick instinct manner. Would recommend this to anyone looking for these specific services.

Julie was absolutely amazing, very respectful and attentive to the situation we were dealing with. Very efficient and professional. Such a pleasure dealing with... Read More

Julie was absolutely amazing, very respectful and attentive to the situation we were dealing with. Very efficient and professional. Such a pleasure dealing with her!

I had the pleasure of having Julie Hayes assist me in my process of needing a storage. It was a great experience. She went over everything with me and helped me... Read More

I had the pleasure of having Julie Hayes assist me in my process of needing a storage. It was a great experience. She went over everything with me and helped me save money. She was very energetic and friendly and it made me feel safe and welcomed. I don’t have these experiences much so having one today has been a blessing. She does an amazing job and I hope the company is good to her. I’ve seen her wear many masks and manage this place with such a positive attitude since I sat in the chair. Good job compass. I’m glad to have chosen a great storage place.

Wonderful! Wonderful! Julie’s exceptional! I rented a U-Haul from here & was having trouble with the mobile app check-in process. Julie was so helpful & got m... Read More

Wonderful! Wonderful! Julie’s exceptional! I rented a U-Haul from here & was having trouble with the mobile app check-in process. Julie was so helpful & got me checked in so quickly! She’s so kind. If I need a storage unit or another U-Haul, I’m definitely coming here. Thank you again, Julie! ??

Julie Hayes really helped me out. She was so sweet and went above and beyond what she had to do. She even worked past 6 to help my issue get resolved.

Julie was so great. I reserved my unit online but she insisted we go look and I ended up sizing up. I got a little tour of the place while she tried locating th... Read More

Julie was so great. I reserved my unit online but she insisted we go look and I ended up sizing up. I got a little tour of the place while she tried locating the perfect one. Super easy and suspect super friendly!

Julie is so sweet:) she helped me with all of my questions and is a really genuine-hearted person! Made me feel safe leaving my stuff at compass storage knowing... Read More

Julie is so sweet:) she helped me with all of my questions and is a really genuine-hearted person! Made me feel safe leaving my stuff at compass storage knowing the kind of employees that work there

Julie was amazing! Her personality is so bubbly and very welcoming. She was so kind to stay after hours to get us settled with a unit.

Julie was exceptionally chipper when I came in to ask if they rented out U-Haul moving trucks (they did in fact rent them out but alas the last one was rented o... Read More

Julie was exceptionally chipper when I came in to ask if they rented out U-Haul moving trucks (they did in fact rent them out but alas the last one was rented out an hour before I got there). Very nice & asked if I needed anything at all such as storage and/or moving supplies (tape, boxes, bubble wrap, etc). Would definitely recommend

Julie was friendly and helpful. She was quick to address our needs and informative on all her specials; helping to make sure we made the best and most money co... Read More

Julie was friendly and helpful. She was quick to address our needs and informative on all her specials; helping to make sure we made the best and most money conscious decisions for us. An absolute delight!

Julie Hayes did a great job with our uhaul. She was very informative and friendly during the whole experience and I would definitely go to her for mor of my sto... Read More

Julie Hayes did a great job with our uhaul. She was very informative and friendly during the whole experience and I would definitely go to her for mor of my storage and moving needs. Thanks julie

Julie was amazing and had a great bubbly personality and made me feel very comfortable and we laughed the whole time absolutely loved her

Very competitive pricing on their storage units for this area. Exceptional customer service! Julie helped me get everything set up, and it is a joy to speak wit... Read More

Very competitive pricing on their storage units for this area. Exceptional customer service! Julie helped me get everything set up, and it is a joy to speak with during the process!

My experience with the general manager Julie Hayes was absolutely spectacular! She went above and beyond to ensure my unit was clean, that the lock was secure, ... Read More

My experience with the general manager Julie Hayes was absolutely spectacular! She went above and beyond to ensure my unit was clean, that the lock was secure, and that the unit was the proper size. Not to mention her kindness! Moving is so difficult, but it could have been so much more difficult had I not chose Compass Self Storage! Thank you so much Julie for your help and efforts, God bless ?

Wonderful was a pleasure working a doing business with Compass Self Storage but most of all it was the rep Julie Hayes who went above a beyond on making sure we... Read More

Wonderful was a pleasure working a doing business with Compass Self Storage but most of all it was the rep Julie Hayes who went above a beyond on making sure we were happy and all set to go! I would recommend y’all in a heart beat mainly because of the special Treatment I received from the GM Julie Hayes!! Thanks again for helping us!

Easy access. Close to home. Friendly customer service Julie went out of her way staying later to help. Safe and well lit. I recommend.

Julie was amazing! She was very helpful and went over everything with us in detail. Couldn’t be happier with our experience at compass!

Julie was amazing. She took time to explain everything to me in detail and worked with me to get exactly what I needed. She was extremely friendly and customer ... Read More

Julie was amazing. She took time to explain everything to me in detail and worked with me to get exactly what I needed. She was extremely friendly and customer oriented. My unit is clean and exactly what I needed.

Julie was very pleasant to work with as well as very understanding, informative, thorough and patient, I'm a talker and a bit long winded. Lol! She personally w... Read More

Julie was very pleasant to work with as well as very understanding, informative, thorough and patient, I'm a talker and a bit long winded. Lol! She personally walked me outside and made sure my gate code worked and concluded our meeting with a hug. I really liked her upbeat personality!

Store manager Julie was great. She answered all my questions. She showed me the unit. Swept it out while I was there and added new rodent protection. She made s... Read More

Store manager Julie was great. She answered all my questions. She showed me the unit. Swept it out while I was there and added new rodent protection. She made sure I was happy with the unit. Overall a great experience. Thanks Julie.

Julie was outstanding! Her uhaul was rented for the day I needed, but she immediately got on the phone with dispatch and handled booking another truck for me ri... Read More

Julie was outstanding! Her uhaul was rented for the day I needed, but she immediately got on the phone with dispatch and handled booking another truck for me right up the road.

Had to pay my monthly bill and was greater by a very happy and friendly Julie. I like it. Service was quick and informative. Thanks Julie

I currently live in Colorado and am moving back to Ohio at the end of May. I need a storage unit until I obtain a new place to call home. Contacted Compass Self... Read More

I currently live in Colorado and am moving back to Ohio at the end of May. I need a storage unit until I obtain a new place to call home. Contacted Compass Self Storage and was helped by Julie. She went out of her way to make sure a unit and all items needed, among them, insurance, was set up for my move. Such a help and took a lot of stress off my shoulders! So glad I called, Julie rocks!!! Follow up….arrived in Cincinnati and got to meet Julie in person, what a gem, she is so kind and easy to talk to. Had everything ready for me! Julie is such an asset to her company! Thanks Julie for making this so easy for me!!!

Julie hayes was very nice. Very courteous. A pleasure to work with. One of the nicest customer service workers I've seen in a while. Would definitly recommend g... Read More

Julie hayes was very nice. Very courteous. A pleasure to work with. One of the nicest customer service workers I've seen in a while. Would definitly recommend going here

Awesome little place to store things in between homes… fairly priced as well, I think it’s right around $150/month for us & it’s a 10x20 or maybe 20x20? I... Read More

Awesome little place to store things in between homes… fairly priced as well, I think it’s right around $150/month for us & it’s a 10x20 or maybe 20x20? I can’t remember but it’s plenty big enough. The lady in the office, Julie, was super helpful! I walked in, said I need a asap & she had me in & out in no time! The only thing I could possibly complain about it there no being a break in between the stretches of units because walking them sucks ? but other than that, no complaints! Also I saw somewhere they have climate controls too which is perfect for small businesses! I may be getting a second unit soon too!

Miss Julie did an amazing job and is one of the nicest people I’ve ever met. ? She should stay the the GM of this Compass Storage.

Julie was extremely friendly. She made sure I was comfortable with the unit I selected.

Loved Julie! Very friendly and got us out quickly with our uhaul ?

I currently live in Colorado and am moving back to Ohio at the end of May. I need a storage unit until I obtain a new place to call home. Contacted Compass Self... Read More

I currently live in Colorado and am moving back to Ohio at the end of May. I need a storage unit until I obtain a new place to call home. Contacted Compass Self Storage and was helped by Julie. She went out of her way to make sure a unit and all items needed, among them, insurance, was set up for my move. Such a help and took a lot of stress off my shoulders! So glad I called, Julie rocks!!!

We’ve rented a u-haul van from Compass for a few of our local moves and continue to choose this location to rent from because of the friendly customer service... Read More

We’ve rented a u-haul van from Compass for a few of our local moves and continue to choose this location to rent from because of the friendly customer service (Julie at the front desk is an absolute gem!!) and seamless check-in/out process. Have yet to use their storage facilities but wouldn’t hesitate to choose them over any other company.

After being there for 3 years. I was 2 days past my outdate because I got the date wrong. After I had everything out. The manager called and said unless you don... Read More

After being there for 3 years. I was 2 days past my outdate because I got the date wrong. After I had everything out. The manager called and said unless you don’t care about your credit you owe another full month + a late fee. Then when I payed it. He asked me if I was going to take my lock off so they could close me out. I said no, I payed for another month.

Excellent prices and service. The team over at 9 mile helped me find the correct unit and assisted me with all my requests

Both staff members I consulted with were very friendly. Site is clean and well maintained, storage unit in good condition.

Beat prices and great customer service. Definitely would recommend!

Great customer service. Clean units and very affordable!

very clean and organized place. great management extremely nice staff. would definitely recommend.

After being there for 3 years. I was 2 days past my outdate because I got the date wrong. After I had everything out. The manager called and said unless you don... Read More

After being there for 3 years. I was 2 days past my outdate because I got the date wrong. After I had everything out. The manager called and said unless you don’t care about your credit you owe another full month + a late fee. Then when I payed it. He asked me if I was going to take my lock off so they could clothes me out. I said nope I payed for another month. Locks staying on till then.

Called immediately after applying for the unit online. Was honest about prices. Fast and Simple.

I stopped in about 20 minutes to close to see about renting a storage unit and Julie Hayes went above and beyond to help me and stayed past closing to get every... Read More

I stopped in about 20 minutes to close to see about renting a storage unit and Julie Hayes went above and beyond to help me and stayed past closing to get everything completed!! Super friendly and a great experience!!

Great service, very professional, clean and organized. I would highly recommend. Very friendly staff.

Great experience. Smooth from start to finish. Really nice storage unit. I’m very happy with my experience at Compass Self storage.

I would not advise using this self storage facility. Josh was real friendly at first and made everything sound way better than it was. The first step is you can... Read More

I would not advise using this self storage facility. Josh was real friendly at first and made everything sound way better than it was. The first step is you can get a certain percentage off for the first month if you leave them a five star review which leads to why they have such a great rating. The cost of my Storage unit just kept going up without getting any notice. I did get one notice but it was three months after the price had already went up. I have been trying to reach Josh for a good month now to get information but he never answers the phone and never calls back. I have moved all my stuff out of the storage unit because of this problem and I still try to reach him to let him know but of course no return calls. When I moved my stuff out I noticed he was in the office but conveniently when he saw the U-Haul truck he closed up shop and went over to the garage new store and felt like it was a priority to clean his car instead.

Josh was a great help. Only person to call back and help with a reservation from any storage or rental facility on Beechmont. Fast response, fast processing and... Read More

Josh was a great help. Only person to call back and help with a reservation from any storage or rental facility on Beechmont. Fast response, fast processing and faster check out. Highly recommend

These guys are great. Clean secure facility. Wanda helped me out and she was great, Josh was on the phone and was very helpful as well. Reasonable rates, would ... Read More

These guys are great. Clean secure facility. Wanda helped me out and she was great, Josh was on the phone and was very helpful as well. Reasonable rates, would refer to a friend.