Chanelle was absolutely amazing! Excellent customer service, eager to assist and showed me as many units as I wanted to see. The facility is nice and clean. I w... Read More

Chanelle was absolutely amazing! Excellent customer service, eager to assist and showed me as many units as I wanted to see. The facility is nice and clean. I will definitely be returning for my future storage needs. Oh, and Jeff, aka "Blue Eyes" was cool, too. ?

This experience was very very good because when I come. here they always take care of what i need and there. very nice

I stopped by to see the size of the storage units in person and I was helped by Chanelle. She was very friendly and knowledgeable. She answered all my questions... Read More

I stopped by to see the size of the storage units in person and I was helped by Chanelle. She was very friendly and knowledgeable. She answered all my questions and made theexperience hassle-free. I appreciate the professionalism she showed during my visit and even during my initial phone call. Great service.

I won my first auction. Jeff was amazing helping us he answered all of our questions we were able to get it cleaned out quickly. I highly recommend this place t... Read More

I won my first auction. Jeff was amazing helping us he answered all of our questions we were able to get it cleaned out quickly. I highly recommend this place to anyone

Chanelle and Jeff are the storage dream team!!! Excellent customer service and a super clean facility! If you’re in the middle of a quick and stressful move, ... Read More

Chanelle and Jeff are the storage dream team!!! Excellent customer service and a super clean facility! If you’re in the middle of a quick and stressful move, this is definitely the place to go. Call or see them today!

Walked in last minute (15 minutes before work) after comparing other storage stores online and was grateful to be greeted by such professionalism and welcoming ... Read More

Walked in last minute (15 minutes before work) after comparing other storage stores online and was grateful to be greeted by such professionalism and welcoming staff (Chanelle & Jeff) Provided just what I needed and even showed me the unit. Fast and accurate and affordable service! Got me in and out. Definitely recommend! Glad I didn’t go anywhere else and even received first month free!

Jeff and Chanelle were beyond excellent! They made the truck rental process incredibly easy and stress-free. Their professionalism, efficiency, and friendly att... Read More

Jeff and Chanelle were beyond excellent! They made the truck rental process incredibly easy and stress-free. Their professionalism, efficiency, and friendly attitude made all the difference. I highly recommend their service to anyone in need of a smooth and hassle-free rental experience. Thank you both!

I was met with kindness and enthusiasm by Jeff and Chanell at this Shaker Heights location! They were very helpful in assisting me receive my Amazon package fro... Read More

I was met with kindness and enthusiasm by Jeff and Chanell at this Shaker Heights location! They were very helpful in assisting me receive my Amazon package from the lockers. Jeff guided me through the process and re-iterated the hours of operation for the Amazon lockers. I rate 5/5! :)

Chanelle Velazquez was so awesome in taking care of me and my wife's truck return. It needs to be more customer service like the kind she provides. Thank you Ch... Read More

Chanelle Velazquez was so awesome in taking care of me and my wife's truck return. It needs to be more customer service like the kind she provides. Thank you Chanelle from my family.

Great place! I’m glad I picked this location! The staff was kind enough to wait for me before closing. I highly recommend coming here! Great customer service ... Read More

Great place! I’m glad I picked this location! The staff was kind enough to wait for me before closing. I highly recommend coming here! Great customer service and awesome deals! Thank you ??

It was my first time doing Amazon pick up and Jeff was extremely helpful and nice. Great energy, willing to help and answer any questions!

I really like our rep Randy at the Chagrin location. He was really nice, helpful, professional and he always kept a smile on his face which made me feel welcome... Read More

I really like our rep Randy at the Chagrin location. He was really nice, helpful, professional and he always kept a smile on his face which made me feel welcomed. I would refer anyone looking for storage space to come to this location because of Randy. Excellent customer service! And he always smelled really nice!

PRO: Mgr on duty was very accommodating by opening the door, discussing hours of service, and just exhibiting great customer service. CON: Need bigger lockers. ... Read More

PRO: Mgr on duty was very accommodating by opening the door, discussing hours of service, and just exhibiting great customer service. CON: Need bigger lockers. At times I receive large Amazon packages and their small lockers would not allow for a secure placement. Unless the Mgr kept it behind his desk…and that’s not fair to him!

Randy is an exceptional manager who consistently goes above and beyond to ensure the smooth operation of the storage facility. His organizational skills, profes... Read More

Randy is an exceptional manager who consistently goes above and beyond to ensure the smooth operation of the storage facility. His organizational skills, professionalism, and attention to detail are unmatched. Randy has a talent for creating a positive and efficient environment for both employees and customers. His ability to address concerns promptly and offer practical solutions sets him apart as a leader. Randy’s dedication and commitment make him an invaluable asset to the team.

Jeff was incredibly helpful and friendly. The customer-facing service deserves all the gold stars! Thank you for making it easy to claim our Penske truck!

Randy, the manager, was very personable, helpful, and super efficient. He explained everything to me, discussed options, took my information, and showed me the ... Read More

Randy, the manager, was very personable, helpful, and super efficient. He explained everything to me, discussed options, took my information, and showed me the units. The whole process was very easy and quick. I rented exactly the kind of climate controlled unit I was looking for - even better, because it has doors on two sides, making access very convenient. The facility is very clean, and you can drive in and park inside the loading bay, making loading and unloading a breeze.

Randy did an awesome job. He was kind, patient, detailed and focused on ensuring I got the best deal. It was his first rental and he did exceptionally well.

Had a Lovely experience the entire use of rental. Management and the team was very professional, polite, and helpful. I was Randy’s first Penski rental and he... Read More

Had a Lovely experience the entire use of rental. Management and the team was very professional, polite, and helpful. I was Randy’s first Penski rental and he handled everything appropriately. Highly recommended!

Jeff was my hero today. I love Compass Storage but the monthly rates got a bit high for my budget so I was going to find a cheaper place. Jeff was able to trans... Read More

Jeff was my hero today. I love Compass Storage but the monthly rates got a bit high for my budget so I was going to find a cheaper place. Jeff was able to transfer me to a new space in climate control & save me a substantial amount of money. I was truly grateful for that because I HATE moving.

Jennifer was extremely friendly and knowledgeable on the phone before I arrived. When I arrived she was the most wonderful and amazing person EVERRRRRRRR. Very ... Read More

Jennifer was extremely friendly and knowledgeable on the phone before I arrived. When I arrived she was the most wonderful and amazing person EVERRRRRRRR. Very understanding and patient. Helped me out a lot, I def will recommend Compass to anyone. Very pleasant, loved her…..

I'm not a big fan of moving, but I have to say that Jennifer was amazing in helping me with the truck rental. She made me feel more at ease and treated me like ... Read More

I'm not a big fan of moving, but I have to say that Jennifer was amazing in helping me with the truck rental. She made me feel more at ease and treated me like a friend rather than just a customer. She was very helpful and delightful to meet. Even on the phone, she was very persistent and amazing!

Jennifer was awesome. Exceptional customer service and stellar performance. She made the process comfortable and enjoyable. I love her energy.

Jen was great, super knowledgable and friendly. Moving is stressful, but Jen made the process of getting a truck quick and easy. Thank you Jen for your hospital... Read More

Jen was great, super knowledgable and friendly. Moving is stressful, but Jen made the process of getting a truck quick and easy. Thank you Jen for your hospitality.

Had to return for a truck. Great service and good laughs. Lauren and Jeff are both sweethearts and were very attentive. Jeff also has BEAUTIFUL EYE BALLS . This... Read More

Had to return for a truck. Great service and good laughs. Lauren and Jeff are both sweethearts and were very attentive. Jeff also has BEAUTIFUL EYE BALLS . This process has been made a breeze!

We arrived to pick up our Penske hire van and Jeff, who works for the affiliated storage unit company, was there to help us. Very cheery warm welcome and he ask... Read More

We arrived to pick up our Penske hire van and Jeff, who works for the affiliated storage unit company, was there to help us. Very cheery warm welcome and he asked us to be patient because he was co wrong for the van company staff. When it came time to put our drivers license into the system, it wouldn’t accept ours because it is from Italy (where we live). I made the booking online from Italy and nothing said a foreign license was a problem. Jeff was amazing. He didn’t get flustered, he was very kind to us, even though the office suddenly filled up with 6 more customers and he was alone. He calmly went through the computer system, which ultimately said “tell the customer to go to the DMV” — Jeff laughed with us as we all agreed that was a ridiculous solution because we don’t live in America! He called the head office and talked to a service person who was totally uninterested in the success of the transaction and told Jeff he had no other ideas beyond the DMV. Jeff got off the phone, thought for a minute and helped us creatively solve the whole problem by using my American sister in law to help us. This saved the whole day — which was my birthday, and we were spending it moving my mother into a care home. It could have been terribly upsetting and actually a disaster for our time schedule if we hadn’t had Jeff’s willingness to not give up and to go above and beyond to help us out. We turned the van back in this morning and Jeff greeted us at the door, asked how it all went, thanked us for our business. Honestly, one of the most top- notch service experiences I’ve received in ages. Thanks Jeff for taking care of us.

Jeff has been just a great pleasure to work with. I have rented numerous trucks through him, Always gives me the time to answer all questions and try to accommo... Read More

Jeff has been just a great pleasure to work with. I have rented numerous trucks through him, Always gives me the time to answer all questions and try to accommodate me. Highly recommend to all my friends.

Jeff the store manager was very nice....knowledgeable. My price for a 22' ft truck was better than Uhaul. Better Service too. Go to Compass on Chagrin Rd. for... Read More

Jeff the store manager was very nice....knowledgeable. My price for a 22' ft truck was better than Uhaul. Better Service too. Go to Compass on Chagrin Rd. for a great deal, and great service.

Jeff is amazing and so is jennifer. Very understanding and they will take good care of you. Price is also a lot cheaper for the sizes they offer. I am definitel... Read More

Jeff is amazing and so is jennifer. Very understanding and they will take good care of you. Price is also a lot cheaper for the sizes they offer. I am definitely coming back here

Jennifer went above and beyond to get a rental truck reservation taken care of that had been moved at the last minute. She was friendly, professional, and effic... Read More

Jennifer went above and beyond to get a rental truck reservation taken care of that had been moved at the last minute. She was friendly, professional, and efficient. No complaints!

Jeff was great. Very helpful and pleasant. My first time here and he was very nice and patient with my needs and questions.

My name is Erick Barksdale and I was currently renting unit 3007 and my stuff was always safe no issues. Also Jeff and Jennifer was the two greatest people to w... Read More

My name is Erick Barksdale and I was currently renting unit 3007 and my stuff was always safe no issues. Also Jeff and Jennifer was the two greatest people to work with very kind and caring and they always go above and beyond to help me out! I’m going to miss them!

I appreciate Jennifer good customer service she was very helpful and very energetic. Ww need more people like her in customer the walk thru with her was a breez... Read More

I appreciate Jennifer good customer service she was very helpful and very energetic. Ww need more people like her in customer the walk thru with her was a breeze, so if compass storage becomes your storage choice your at the right spot.

Great customer service! Like thee best! I had two Amazon packages delivered there. And they guy was super helpful with making sure I retrieved them safely and s... Read More

Great customer service! Like thee best! I had two Amazon packages delivered there. And they guy was super helpful with making sure I retrieved them safely and securely thanks Compass self storage X Amazon

I really like our rep Jennifer at the Chagrin location. She was really nice, helpful, professional and she always kept a smile on her face which made me feel we... Read More

I really like our rep Jennifer at the Chagrin location. She was really nice, helpful, professional and she always kept a smile on her face which made me feel welcomed. I would refer anyone looking for storage space to come to this location because of Jennifer. Excellent customer service!

Service from manager / staff was always very friendly, helpful, efficient, and professional at the Shaker Hts location. Good people and very good at solving an... Read More

Service from manager / staff was always very friendly, helpful, efficient, and professional at the Shaker Hts location. Good people and very good at solving any issues I might have. I left because of pricing. I definitely would have preferred to stay. David

Fantastic, super helpful staff & managers who helped to figure out every detail. Very affordable & cost effective, makes moving so much easier & less stressful.... Read More

Fantastic, super helpful staff & managers who helped to figure out every detail. Very affordable & cost effective, makes moving so much easier & less stressful. Highly recommend!!

The General Manager, Jeff, was very friendly and flexible throughout the process. Moving is never fun but he had a good sense of humor (it helped). Thank you so... Read More

The General Manager, Jeff, was very friendly and flexible throughout the process. Moving is never fun but he had a good sense of humor (it helped). Thank you so much for your professionalism and friendliness!

Jennifer is wonderful, patient, and knowledgeable. She was a God send at a time when I needed it. The first year without my Mom and moving to a new state and ... Read More

Jennifer is wonderful, patient, and knowledgeable. She was a God send at a time when I needed it. The first year without my Mom and moving to a new state and Jennifer held my hand. Thank you Jennifer May God continue to bless you.

Jennifer at the Shaker Heights location was the most PHENOMENAL associate I ever had the pleasure of working with. From start to finish she was helpful, patient... Read More

Jennifer at the Shaker Heights location was the most PHENOMENAL associate I ever had the pleasure of working with. From start to finish she was helpful, patient, offering suggestions about what would work best for us and our needs. If anybody needs assistance for your storage needs, I HIGHLY implore you to go to Compass and ask for Jennifer! She was simply the best customer service experience I ever had!!

Jeff is a great guy. He helped me in this stressful event of storing my belonging. He was so patient and helpful. I would recommend compass storage any day

My 7 month experience with the workers at Compass in Shaker Heights was delightful. I truly appreciated how they showed care on several occasions even going as... Read More

My 7 month experience with the workers at Compass in Shaker Heights was delightful. I truly appreciated how they showed care on several occasions even going as far to community me a risk because I failed to fully secure my unit. This shows me that they perform normal walkthroughs to ensure our interests and valuable property is secure which of course is of our highest priority. Thank you so much for your diligence, kindness and support during my time there. Kudos!

Jennifer was such an amazing help to me. Super accommodating and very patient. Moving has been a very stressful process but thanks to Compass Storage and Jennif... Read More

Jennifer was such an amazing help to me. Super accommodating and very patient. Moving has been a very stressful process but thanks to Compass Storage and Jennifer, specifically, it has been made easier! Thank you so much for being an angel!!

Amazing customers service super nice!!!!. Jennifer really made the process of getting a unit and truck super easy. She’s very knowledgeable and gracious. 10/1... Read More

Amazing customers service super nice!!!!. Jennifer really made the process of getting a unit and truck super easy. She’s very knowledgeable and gracious. 10/10 Highly recommend her expertise and profession! I definitely recommend This storage company.

Jennifer @compass was great to work with. She was very friendly and quickly checked the truck rental in for me. Additionally Jennifer retrieved a set of lost ca... Read More

Jennifer @compass was great to work with. She was very friendly and quickly checked the truck rental in for me. Additionally Jennifer retrieved a set of lost car keys for me. And called me several times to return them to me. I am truly thankful Compass has staff that care like she does!

I just want to say Jeff is awesome. It was a fast and quick process. It’s very clean and the staff are very friendly and informative. Look no further this is ... Read More

I just want to say Jeff is awesome. It was a fast and quick process. It’s very clean and the staff are very friendly and informative. Look no further this is your storage location! I am very pleased with the service!!!

This is our third time at Compass storage Shaker Heights . The service is excellent!! Jennifer and Jeff are friendly and always willing to help , with a smile a... Read More

This is our third time at Compass storage Shaker Heights . The service is excellent!! Jennifer and Jeff are friendly and always willing to help , with a smile and good attitude.. The place is clean , accessible and just great! We will be back!

Jennifer, staff member at Compass Self Storage on Chagrin in Shaker Heights, Ohio is phenomenal! She provides excellent customer service. Jennifer is professi... Read More

Jennifer, staff member at Compass Self Storage on Chagrin in Shaker Heights, Ohio is phenomenal! She provides excellent customer service. Jennifer is professional, kind, and attentive. She worked me to be able to move from a previous storage space into another storage space that better meets my needs. Keep up the excellent work and best wishes! LT

Such an amazing soul! I had the pleasure of walking in and Jennifer literally was perfect. I highly recommend. If I could give 6 stars I would. Thank you Jennif... Read More

Such an amazing soul! I had the pleasure of walking in and Jennifer literally was perfect. I highly recommend. If I could give 6 stars I would. Thank you Jennifer!

This place is the best storage I’ve ever been serviced by. Very clean and very friendly staff. I love Jeff and Jennifer!!! They totally made me feel like fami... Read More

This place is the best storage I’ve ever been serviced by. Very clean and very friendly staff. I love Jeff and Jennifer!!! They totally made me feel like family. I felt very safe with my valuable storage there.

Jeff was amazing! We came in to rent a moving truck same day, and there was only one available. The computer system didn’t want to let him rent it out to us, ... Read More

Jeff was amazing! We came in to rent a moving truck same day, and there was only one available. The computer system didn’t want to let him rent it out to us, but he worked his magic and pulled several work arounds to get us the truck, all while managing the store alone for the day with no other employees to pick up the slack. All this, and with an amazing attitude as well. 5 stars only because we can’t give more.

Jeff was amazing! This was my first time renting at a storage facility and he made sure I had the best experience! This place is very clean, the employees are h... Read More

Jeff was amazing! This was my first time renting at a storage facility and he made sure I had the best experience! This place is very clean, the employees are helpful, and you can rent a truck from their location. If you’re in the shaker area definitely use this location

Jennifer was a big help, I was prepared to buy a big storage space that I did not need! She quickly intercepted me & let me know what was the best option. I wan... Read More

Jennifer was a big help, I was prepared to buy a big storage space that I did not need! She quickly intercepted me & let me know what was the best option. I want to thank her for her sincerity & hospitality! Great work!

Jeff assisted me today and made my day! He was attentive, assured me he would get me out quick and he did. There are many reasons people need storage, Jeff hear... Read More

Jeff assisted me today and made my day! He was attentive, assured me he would get me out quick and he did. There are many reasons people need storage, Jeff heard my story and handled my paperwork, quickly and accurately. Excellent 5-Star attitude! I came in feeling down and left smiling! Thank you so much for making a difference to me!

Rochelle Witten here, Phillip and I had an awesome time with Jennifer. She was professional, funny, and downright amazing. I feel like we have known each other ... Read More

Rochelle Witten here, Phillip and I had an awesome time with Jennifer. She was professional, funny, and downright amazing. I feel like we have known each other forever, my husband and I would have spent all day with her. IF YOU HAVE ANY STORAGE NEEDS RUN DON'T WALK TO JENNIFER. AMAZING!!!!!

Everyone was so nice and helpful! I came here to pick up a Penske rental and they walked me through the whole process. I definitely felt like they had my back a... Read More

Everyone was so nice and helpful! I came here to pick up a Penske rental and they walked me through the whole process. I definitely felt like they had my back and were very knowledgeable when I had questions.

Overall I had a great experience with compass self storage. They’re a bit more pricey than other storage places you could rent from, but it’s worth it… I ... Read More

Overall I had a great experience with compass self storage. They’re a bit more pricey than other storage places you could rent from, but it’s worth it… I like the location it’s in a safe neighborhood/area. Also it has a sense of great security for you, gate closes and locks behind you and its cameras literally everywhere. Also Jennifer is who made this experience great moving can definitely get a Bit frustrating, so it’s just great to have someone who really goes above and beyond for you! She has been definitely a great person to talk to and her words of encouragement and advice has been very appreciated. Normally you just don’t get that nomore with dealing with business and people. So it’s just great to still come across the good people that’s still out there! Thankyou so much Jennifer keep being the great person you are!

Jeff was amazing. Very informative, very personable. Customer service was beyond our wildest dreams. He left no stone left unturned.... If you need a storage sp... Read More

Jeff was amazing. Very informative, very personable. Customer service was beyond our wildest dreams. He left no stone left unturned.... If you need a storage space this is the only place to go. Jeff Jeff Jeff was simply wonderful.

Very clean. Owners are professional, prompt and communicative and just very nice people. Highly recommend. Right next to a car wash so storing a car for winter ... Read More

Very clean. Owners are professional, prompt and communicative and just very nice people. Highly recommend. Right next to a car wash so storing a car for winter was a breeze

Went to the Chagrin location and met Jennifer. She is Awesome and Knowledgeable. She provided Unit options and how to fit items into unit. Answered all our que... Read More

Went to the Chagrin location and met Jennifer. She is Awesome and Knowledgeable. She provided Unit options and how to fit items into unit. Answered all our questions and even gave us some solution, Very helpful and great customer service. She deserve a raise assisting my family during adifficult time of my father passing.

Jennifer and Jeff the Libra has been a great help with figuring out the perfect storage for valuable things . The customer service from the beginning has been n... Read More

Jennifer and Jeff the Libra has been a great help with figuring out the perfect storage for valuable things . The customer service from the beginning has been nothing but amazing . If You need a great clean storage Please go to them . Thank you guys .

Jeff was very welcoming and helpful. I loved how he interacted with the customers. I would definitely do more business here

I emailed Jennifer last minute to store stuff that I didn't realize I didn't have the space for. She got back to me very quickly, was super professional, and an... Read More

I emailed Jennifer last minute to store stuff that I didn't realize I didn't have the space for. She got back to me very quickly, was super professional, and answered every question I had. She let me know she wouldn't be in when I actually came in to finish things up but made sure to leave my information for Jeff, the General Manager. Today Jeff was just as fabulous as Jennifer! He was really informative, and took us to see what our options looked like, and made sure we had the supplies and information we needed to safely store our home items until we ultimately move them where we need them. I cannot recommend Compass enough, I feel like my business is clearly valued and the facility shows that Jennifer and Jeff take pride in their facility.

Jeff Hamilton was an excellent representative. Very good multi tasker. Didn't mind showing me all the different sizes. He was great

Jen went above and beyond to assist me today and she was just a pleasure to talk too. Im grateful for her great customer service today,its becoming rare these d... Read More

Jen went above and beyond to assist me today and she was just a pleasure to talk too. Im grateful for her great customer service today,its becoming rare these days and she was amazing!

There is so much to say about Jeff at Compass Storage I don't even know where to begin. He is easy to speak with and really does great job with customer care a... Read More

There is so much to say about Jeff at Compass Storage I don't even know where to begin. He is easy to speak with and really does great job with customer care and customer service. In my opinion Jeff is an amazing manager. He has always helped me to the best of his ability when ever I had any concerns or questions. This week I was at my wits end. My key had broken of in my lock with no way to get into my unit. I placed a call to Jeff and not only did he handle my need with concern and care but he worked rentlessly and with determination not only one day but two days to help get my key free from the lock. Thank you Jeff for the integrity and character you show forth on a daily basis.

I find it extremely important and convenient to have a Storage Locker..because , as we all know , it could be super stressful Moving. I had a wonderful expe... Read More

I find it extremely important and convenient to have a Storage Locker..because , as we all know , it could be super stressful Moving. I had a wonderful experience working with Jeff very helpful ,Prompt and courteous. In addition , Jennifer even shared other info that helped equally. Awesome team work. At Compass Shaker Heights location you feel safe.

Worked with Jenny. She was very friendly and showed me around the facility. Helped me find the right unit size and location that I needed. The storage facility ... Read More

Worked with Jenny. She was very friendly and showed me around the facility. Helped me find the right unit size and location that I needed. The storage facility felt clean and safe. I would recommend.

Jennifer was more than helpful! We had a last minute move and she stayed late to make sure we were taken care of! 10/10 service she was so nice and accommodatin... Read More

Jennifer was more than helpful! We had a last minute move and she stayed late to make sure we were taken care of! 10/10 service she was so nice and accommodating she deserves a raise!

Wonderful service. Very patient and understanding of a stressful situation. Moving is a challenge! Jennifer was amazing! Will definitely recommend them in the f... Read More

Wonderful service. Very patient and understanding of a stressful situation. Moving is a challenge! Jennifer was amazing! Will definitely recommend them in the future!

Jenn was able to get us a rental on A Sunday afternoon and was very pleasant to speak with. To be honest I chose This location due to speaking with her last yea... Read More

Jenn was able to get us a rental on A Sunday afternoon and was very pleasant to speak with. To be honest I chose This location due to speaking with her last year and her personality was extremely memorable and the excitement was still there. Thanks Jenn!

Today I was helped by Jeff... He has excellent customer service. He answered every question I had. This storage unit is extremely clean. I will be back for any ... Read More

Today I was helped by Jeff... He has excellent customer service. He answered every question I had. This storage unit is extremely clean. I will be back for any of my moving needs

Jeff Was Great.! From my initial first phone call, to actually getting the unit, he was very helpful. Everything was clean from the building down to the storage... Read More

Jeff Was Great.! From my initial first phone call, to actually getting the unit, he was very helpful. Everything was clean from the building down to the storage unit themselves. Thanks.!

They were really helpful and knowledgeable as to what was the best unit for me to store my items. This place is always a 10 out of 10! My family has been storin... Read More

They were really helpful and knowledgeable as to what was the best unit for me to store my items. This place is always a 10 out of 10! My family has been storing things here for 2 years. Go in to see Jeff and Jennifer !!

I walked in just riding pass and Jennifer was very nice she helped me and got me a great deal. I also met Jeff who is an awesome person as well definitely recom... Read More

I walked in just riding pass and Jennifer was very nice she helped me and got me a great deal. I also met Jeff who is an awesome person as well definitely recommend this place.

Jeff was great with explaining sizes and trying to get an understanding on what was being stored and how frequently we were going to come to our storage space f... Read More

Jeff was great with explaining sizes and trying to get an understanding on what was being stored and how frequently we were going to come to our storage space for what he recommended. Great service just sucks there’s no public bathroom lol shaker do better ! Ask for Jeff when coming here.

Compass has been the best they have gone over and above. Their facilities are well kept and clean easy to get in and out. Jennifer is the best. I wil high... Read More

Compass has been the best they have gone over and above. Their facilities are well kept and clean easy to get in and out. Jennifer is the best. I wil highly recommend this location. Thanks again.

Jennifer B!! Is amazing!! She went over and above to help us!! We arrived 2 minutes to close and she was so willing to help us and make sure we had everything t... Read More

Jennifer B!! Is amazing!! She went over and above to help us!! We arrived 2 minutes to close and she was so willing to help us and make sure we had everything that we needed. She was the bomb!!

Jeff was exceptional very kind with great customer care. Clean secure facility easy to pick my packages from the Amazon locker. I will definitely trust my packa... Read More

Jeff was exceptional very kind with great customer care. Clean secure facility easy to pick my packages from the Amazon locker. I will definitely trust my packages here again!

I worked with Jennifer and she was great! She was very upbeat and pleasing! She saved me money by showing me the Move-in Kit, which is a great deal! She was ... Read More

I worked with Jennifer and she was great! She was very upbeat and pleasing! She saved me money by showing me the Move-in Kit, which is a great deal! She was great and I would recommend Compass and Jennifer all day!

Jennifer was very helpful in assisting me with finding the best storage options for my needs. She answered all my questions efficiently and effectively and was ... Read More

Jennifer was very helpful in assisting me with finding the best storage options for my needs. She answered all my questions efficiently and effectively and was enjoyable to talk to and work with. I Highly recommend!

Jennifer is beyond incredible. She went above and beyond to fix an issue that Home Depot created. Jennifer put me at ease, made amazing conversation while I wai... Read More

Jennifer is beyond incredible. She went above and beyond to fix an issue that Home Depot created. Jennifer put me at ease, made amazing conversation while I waited, and took care of me as if I was her only customer. I will never go anywhere else.

I used Compass to store my collectibles when I moved from MD. I found Compass convenient, clean, reasonable and the staff top notch. Jennifer & Jeff made my t... Read More

I used Compass to store my collectibles when I moved from MD. I found Compass convenient, clean, reasonable and the staff top notch. Jennifer & Jeff made my time with Compass a great one. They're friendly, helpful, professional and go the extra mile to meet customers' needs. When needed, I was able to downsize units and save money as I disposed of the contents of my unit. I highly recommend Compass.

I highly recommend compass self storage. They have wonderful customer service. They also offer up great prices for beautiful storage spaces will definitely be c... Read More

I highly recommend compass self storage. They have wonderful customer service. They also offer up great prices for beautiful storage spaces will definitely be clean and spacious. Make sure you stop in and see Jeff Hamilton he’s amazing ?

Had a wonderful experience with Compass Self Storage. Jennifer is the kindest, sweetest, and most helpful person I have ever met! As I was moving to the state, ... Read More

Had a wonderful experience with Compass Self Storage. Jennifer is the kindest, sweetest, and most helpful person I have ever met! As I was moving to the state, I had all of my packages shipped to my unit. Jennifer took extra care in making sure all of my packages made it into my unit and communicating with me if anything arose. Made my move 100x easier. Couldn't recommend this place more! The other manager (Jeff) was also a great help. Thank you Compass Self Storage!

Jennifer gave me five star service during a very stressful time. She helped me make the best decision on my storage and truck rental needs. I got everything in ... Read More

Jennifer gave me five star service during a very stressful time. She helped me make the best decision on my storage and truck rental needs. I got everything in neatly and organized and two days. She was both sympathetic and empathetic and for that I will always be grateful! She deserves a raise employees like her are hard to find!

Jeff was great! I called the store since I was running late to pick up an Amazon package. He was kind enough to stay a few extra minutes for me to get my much-n... Read More

Jeff was great! I called the store since I was running late to pick up an Amazon package. He was kind enough to stay a few extra minutes for me to get my much-needed package. Thank you so much for the service; it means a lot.

I’m not a person who usually leaves reviews especially on a storage place but I have thoroughly enjoyed my time with Compass Self Storage. Jennifer is truly a... Read More

I’m not a person who usually leaves reviews especially on a storage place but I have thoroughly enjoyed my time with Compass Self Storage. Jennifer is truly a customer first manager, was always there to help and was very friendly overall. I’m actually kinda sad to be moving out as I’ll miss the banter and great customer service she provided.

Absolutely the best experience hands-down I’ve ever had at a storage facility. Jennifer and Jeff manage this facility in top notch form. They both are profess... Read More

Absolutely the best experience hands-down I’ve ever had at a storage facility. Jennifer and Jeff manage this facility in top notch form. They both are professional and helpful and they Keep this entire property very clean. They have met every need I’ve had regarding my unit from day one. Renting from this company and specifically this location has been a wonderful experience from beginning to end. Thank you, Jennifer and Jeff.!

Jeff and Jennifer are awesome and super helpful. The dream team! Jennifer always goes the extra mile and provides a great customer experience each time I visit.... Read More

Jeff and Jennifer are awesome and super helpful. The dream team! Jennifer always goes the extra mile and provides a great customer experience each time I visit. Jeff is very insightful and made me feel right at home. Their facility is exceptionally well kept and they have very professional operations. Love it there!

Awesome, professional, friendly, and helpful customer service from Jennifer. From the moment that I called a few weeks ago to make arrangements and get help ren... Read More

Awesome, professional, friendly, and helpful customer service from Jennifer. From the moment that I called a few weeks ago to make arrangements and get help renting a truck through loading our unit and dropping off our truck, Jennifer was extraordinarily helpful and pleasant to work with. Facility is clean and well organized, which made everything easy. Highly recommend.

Jenn and Jeff at Compass Self Storage were fantastic to work with. They made sure to provide answers to all of my questions while I was evaluating self storage ... Read More

Jenn and Jeff at Compass Self Storage were fantastic to work with. They made sure to provide answers to all of my questions while I was evaluating self storage options. They made sure to find the best option for me in terms of space and made sure that I liked the unit before I signed the contract to rent. They even went so far as to make sure the dolly was there when I needed to move boxes from my car to the unit! I really appreciate their stellar customer service and attentiveness. I would highly recommend this location in particular.

Jenn and Jeff at Compass Self Storage were fantastic to work with. They made sure to provide answers to all of my questions while I was evaluating self storage ... Read More

Jenn and Jeff at Compass Self Storage were fantastic to work with. They made sure to provide answers to all of my questions while I was evaluating self storage options. They made sure to find the best option for me in terms of space and made sure that I liked the unit before I signed the contract to rent. They even went so far as to make sure the dolly was there when I needed to move boxes from my car to the unit! I really appreciate their stellar customer service and attentiveness. I would highly recommend this location in particular.

Excellent experience. Jennifer was clear, concise and extremely helpful. She effectively balanced her knowledge with the storage unit best suited for my needs.... Read More

Excellent experience. Jennifer was clear, concise and extremely helpful. She effectively balanced her knowledge with the storage unit best suited for my needs. During the process, she effortlessly detailed all the information associated with my choice. Top notch! Great location.

Overall solid experience Clean facility! Being able to park inside is more convenient than I can explain! Friendly staff. The only downside are the price increa... Read More

Overall solid experience Clean facility! Being able to park inside is more convenient than I can explain! Friendly staff. The only downside are the price increases. Unfortunately you get that at every storage facility so it's a downside no matter where you go. I would recommend this place to others especially if you are looking for a short term storage facility!

Jeff H. was awesome. We had to come from out of state and everything was kinda of last minute. He appeared to be the only person BUT he was very organized & wel... Read More

Jeff H. was awesome. We had to come from out of state and everything was kinda of last minute. He appeared to be the only person BUT he was very organized & well knowledgeable of the different units. He returned calls and went out of his way to make this a smooth transition.Highly recommended

Jeff at Compass Self Storage on Chagrin Boulevard helped me out today. He was of great assistance. His energy & customer service was superb. I am recommending t... Read More

Jeff at Compass Self Storage on Chagrin Boulevard helped me out today. He was of great assistance. His energy & customer service was superb. I am recommending this storage facility to everyone. 5 stars

I had an excellent experience. I would recommend anyone who’s looking for a storage unit to come to this facility. Customer service was amazing thanks to (JEF... Read More

I had an excellent experience. I would recommend anyone who’s looking for a storage unit to come to this facility. Customer service was amazing thanks to (JEFF) he made sure every need was met any questions were answered, he helped multiple customers at once, and even offered his services to help move a piece of furniture if needed. Thank you JEFF for making this an easy smooth transfer.

I came in to look for a storage space and I was greeted by Jeff who was very friendly and nice. He showed me a unit and was very helpful and making sure I got w... Read More

I came in to look for a storage space and I was greeted by Jeff who was very friendly and nice. He showed me a unit and was very helpful and making sure I got what I needed. And also Pat was very helpful and making sure I had the right information to get what I needed. I truly appreciate the great customer service I received today.

Jeff Hamilton is wonderful to work with. He is very helpful, knowledgeable, and professional. I have used this Compass location for all of my storage needs and... Read More

Jeff Hamilton is wonderful to work with. He is very helpful, knowledgeable, and professional. I have used this Compass location for all of my storage needs and highly recommend it. Jeff has also set me up with Penske trucks to rent, and everything turns out well. The facility is clean, well-lighted and easy to navigate. Jeff's assistant manager, Bria, is also excellent. Many thanks.

Big, clean and professional. Fair pricing and perfect for college students to store their things during the summer. Perfect service. Had a pleasant experience w... Read More

Big, clean and professional. Fair pricing and perfect for college students to store their things during the summer. Perfect service. Had a pleasant experience working with Jeff, and we immediately decided to rent a unit after him showed us around the facility.