Self Storage in Smyrna, GA

Ms. Melinda was extremely helpful and knowledgeable about the process. She walked me through everything step by step and allowed me to make an informed decision... Read More

Ms. Melinda was extremely helpful and knowledgeable about the process. She walked me through everything step by step and allowed me to make an informed decision in regards to pricing, time frames, and packing materials. I highly remcommend that you ask for her specifically because she will tell you the truth and give you information that you don’t think about until something goes wrong.

Karen was super helpful. Everything was smooth. Malinda is a Hoot!!! If I have to move again in Smyrna, I would come here.

I had a great experience with the team here. They were helpful while adding a last-minute second unit to my account as well as setting everything up and making ... Read More

I had a great experience with the team here. They were helpful while adding a last-minute second unit to my account as well as setting everything up and making sure I was properly assisted. The units are all on the ground floor so they’re easy to access whether they’re inside or outside of the building and easy to access logistically. I recommend.

Melinda and Karen were awesome helped me out a lot with getting me in and out and were exemplary with their customer service

Good morning! This was the most professional U-Haul facility I have ever visited! Very clean and courteous! Second to none Service! 5 Star Rating Definitely... Read More

Good morning! This was the most professional U-Haul facility I have ever visited! Very clean and courteous! Second to none Service! 5 Star Rating Definitely Top 5 Rating!!

If your looking for a safe storage place look no further Compass Self Storage is the place to go. This is my 2nd time working with them and haven't had any prob... Read More

If your looking for a safe storage place look no further Compass Self Storage is the place to go. This is my 2nd time working with them and haven't had any problems. They have great employees with the best costumer service. Took the time to explain how everything works. They also have a lot of security cameras.

Friendly and courteous staff! Helped me get a last second Uhaul. Made the process quick and easy. Would definitely go back!

Melinda was so helpful in helping us pick out a unit. The main office was very clean and I loved the ample security cameras and reasonable rates.

Karen was great! She’s extremely friendly, knowledgeable and efficient.

Greetings, Compass Self-Storage is a great choice for all your moving needs. I highly recommend this company because of the excellent customer service (I was as... Read More

Greetings, Compass Self-Storage is a great choice for all your moving needs. I highly recommend this company because of the excellent customer service (I was assisted by Melinda and she is very knowledgeable) collaboration with U-haul. Thank you!

Greetings, Compass Self-Storage is a great choice for all your moving needs. I highly recommend this company because of the excellent customer service (I was as... Read More

Greetings, Compass Self-Storage is a great choice for all your moving needs. I highly recommend this company because of the excellent customer service (I was assisted by Melinda and she is very knowledgeable) collaboration with U-haul. Thank you!

Melinda was very helpful i. Helping me get my truck rented. At the last minute UHAUL had to switch my reservation vehicle due to inventory and it no longer work... Read More

Melinda was very helpful i. Helping me get my truck rented. At the last minute UHAUL had to switch my reservation vehicle due to inventory and it no longer worked for my needs. Melinda immediately problem solved to help me what I needed

I was helped by Karen. Let me just say that she was an absolute joy to be around. You gave amazing customer service and she really made me feel comfortable and ... Read More

I was helped by Karen. Let me just say that she was an absolute joy to be around. You gave amazing customer service and she really made me feel comfortable and welcomed. She made sure I got the truck in the front ?. I just want to say thank you, Karen!! For all that you do and making this a great experience for me. From Derrick.

It was an easy and efficient process. I was literally in and out. And the lady behind the counter had some patience with me since I had to go back and check on... Read More

It was an easy and efficient process. I was literally in and out. And the lady behind the counter had some patience with me since I had to go back and check on things.

Karen was absolutely amazing today she went above and beyond for me to get my rental today totally recommend

Really enjoy renting from Karen . She made my process super awesome. She deserves a raise! Our rent from this location every time I need a U-Haul.

Rented a U-Haul van to move some furniture. The process was very quick and easy, and the two ladies working the front desk were incredibly nice, helping make it... Read More

Rented a U-Haul van to move some furniture. The process was very quick and easy, and the two ladies working the front desk were incredibly nice, helping make it a good experience all around.

Wonderful experience and great customer service! Melinda helped me out with my U-Haul rental and she was super helpful with the return process! Will be back!

Horrible horrible service! I went into the office 2 weeks and one day before my next due date to providing them a written notice to vacate as required then the ... Read More

Horrible horrible service! I went into the office 2 weeks and one day before my next due date to providing them a written notice to vacate as required then the rep called me and said that I needed to be out by 6/30 so before this date I removed all items except for the lock and on 6/30 at 17:00 pm I removed the lock. They close at 22:00pm so I was confident that all was good. Then on 7/1 around 10:00am I received a notification of a deductions from compass storage was just removed. At work in an important meeting pissed that I won’t be able to address so I kindly left a firm message to return my funds and I was assure that they would review the camera and see I removed it on 6/30. Hell no, these SOBs had the nerve to leave me a message my lock was on when they have a camera and the last time I enter my code was 6/30 so how is this possible? The fact that they did not check their logs or the camera after I complained shows how they did not care! They just took my money but I will report this to BBB and the attorney General and my bank as fraud

Karen and Melinda were incredibly helpful, quick and made my Uhaul visit stress free. Wonderful personalities to match an efficient work ethic

Karen was the sweetest and happiest person! She was very helpful and quick even late on a Friday. She needs a raise!

The facility is okay, but, be careful. The rates go up every 6 months. The longer you stay, the higher the increase. Started with $10 increase, then 12. Been th... Read More

The facility is okay, but, be careful. The rates go up every 6 months. The longer you stay, the higher the increase. Started with $10 increase, then 12. Been there 2 years and the last increase was $30!

Karen was a pleasure helping us check in and return our U Haul! Very thorough and kind. Will use this shop again to rent from!

Fantastic service through and through. I was a little stressed out with getting everything ready for a big move but Melinda helped me through the process wonder... Read More

Fantastic service through and through. I was a little stressed out with getting everything ready for a big move but Melinda helped me through the process wonderfully. Would rent from here again in a heartbeat!

I apologize for forgetting her name but she worked the past Sunday and has red hair ! She explained everything easily and efficiently. Had a great attitude . Wo... Read More

I apologize for forgetting her name but she worked the past Sunday and has red hair ! She explained everything easily and efficiently. Had a great attitude . Would go back again

Karen was amazing and gave us amazing and attentive service! She is the least Karen of all Karens. We are happy to have this business in the neighborhood!

I don’t remember her name but she took her time and explained everything. She took me to the storage, walked me through how to operate the doors and answered ... Read More

I don’t remember her name but she took her time and explained everything. She took me to the storage, walked me through how to operate the doors and answered all questions. She was very nice and represented the company well.

Perfect! The staff are amazing! Ms Melinda is a steward and saint. Rented lots of places. These guys are the best I’ve seen.

Melinda was great. Super helpful and professional, she’s definitely representing the U-Haul brand well! Will be back to this location

Melinda got me in and out and taken care of with excellent customer care. Greatly appreciate her knowledge awareness.

Karen was great, festive and informative! Highly recommend this location simply because of her great customer service and friendly attitude.

Rented on several occasions. Staff has been extremely friendly and quite helpful. This is my go-to spot for U-Haul rentals

Melinda was great ! She showed excellent customer service and was really kind.

I have a been a climate controlled tenant for 2 years and the ladies at the front have always been so helpful and pleasant. Great storage space, and easy access... Read More

I have a been a climate controlled tenant for 2 years and the ladies at the front have always been so helpful and pleasant. Great storage space, and easy access. Only complaint I have would be the 2 times a year increase in price. This seems a little extreme, as it doesn’t encourage long term tenants. However, you can move into a new unit to get back to the present new contract price. Just a bit of a hassle.

Ms. Karen & Ms. Melinda were wonderful! They provided great service to me and both deserve a raise!!

I was supposed to meet someone here to purchase some items. The lady at the front was very helpful.

I was supposed to meet someone here to purchase some items. The lady at the front was very helpful.

I was supposed to meet someone here to purchase some items. The lady at the front was very helpful.

Not at all personal!! Turned me over to collections, because I left a few things ,that I couldn't get out. Seriously. Got all the stuff I could get out on time... Read More

Not at all personal!! Turned me over to collections, because I left a few things ,that I couldn't get out. Seriously. Got all the stuff I could get out on time,and took my lock off. We paid for storage over 4 years. Just mad because they won't get our money anymore!!! Never will I pay over a thousand for collections.,or any amount. Ever!! Read your fine print,stuff that is left will charge a fee,well I did not get back my deposit, so there you go,you got that and more left over for the left behind fee!!! This was in stone mt. Snellville ga. Oh and plus you jacked my rental up every month also. Sure you didn't do that to locals. I will find out more about that when the time is right. Wink wink. Because I live in Oregon, woo close to California that is why? Who knows,I'm not losing sleep over it,just need to vent,now done for now. Debbie Cansler

The people at Compass self storage were great. They were a delight and very professional. I would recommend them to anyone who's in need of a storage facility.

Great customer service. Super quick process. 10/10 do recommend!

Customer Service was great. Melinda is personable and very pleasant. Has great candle suggestion as well.

Karen & Melinda are awesome! I have worked with Karen on two occasions and she is phenomenal!!!

I had a great experience working with Melinda. She was very helpful answering all my questions.

Ms. Melinda is very rude. Treat people right and never say it's ok to leave your car if anything can happen and nobody knows what happened to it. Clear your fee... Read More

Ms. Melinda is very rude. Treat people right and never say it's ok to leave your car if anything can happen and nobody knows what happened to it. Clear your feelings before work. This makes no sense.

Very seamless and easy U-Haul reservation process. Melinda was absolutely the best—she made the entire transaction quick and pleasant. This should be your go-... Read More

Very seamless and easy U-Haul reservation process. Melinda was absolutely the best—she made the entire transaction quick and pleasant. This should be your go-to spot for Uhaul and self storage

Fast service! Everyone at the desk were friendly, helpful, & professional. This location has been the best for renting U-Hauls.

Everything went smooth. Will recommend U haul to anyone that needs fast and reliable service. Thanks for good customer service.

I absolutely love my experiences at compass self storage! Melinda and Karen are soo helpful and took their time walking me through everything! Each and every ti... Read More

I absolutely love my experiences at compass self storage! Melinda and Karen are soo helpful and took their time walking me through everything! Each and every time I come into compass Self Storage, they are soo pleasant… what a true joy these ladies are! -Marc Norris

I had the most fantastic experience with Melinda who helped me from the start to the finish of my rental! We will be back for sure! Thank you so much!

I was able to get my rental on time. I loved the customer service and everything worked out well. The van was clean and I returned it clean as well.

Karen and Melinda in Smyrna were awesome! Made the process much easier for me and showed great customer service

Melinda was a great help and very pleasant to work with! She let me know my options of trucks and was very knowledgeable about other products when I asked about... Read More

Melinda was a great help and very pleasant to work with! She let me know my options of trucks and was very knowledgeable about other products when I asked about them.

Customer service was great, the young lady is a pleasure to talk to, knowledgeable and went out of her way to help as much as possible.This is a clean facility ... Read More

Customer service was great, the young lady is a pleasure to talk to, knowledgeable and went out of her way to help as much as possible.This is a clean facility inside and all around with much security for customers to feel safe with their belongings .Thank you

Melinda was Great with customer service! It was a fast and seamless process! Property location highly Recommend!

Melinda’s customer service was amazing. She was kind and worked very quickly to help us. The pleasant smile was also a plus

The customer service from both Melinda and Maria were excellent today. They both made us feel welcome and like our business and satisfaction was important to th... Read More

The customer service from both Melinda and Maria were excellent today. They both made us feel welcome and like our business and satisfaction was important to them. They were kind and continued to help us on with obtaining our rental truck for this particular day. I will definitely recommend this place as I know I'll also be continuing to do business with them. Maria and Melinda y'all gave me some faith back into humanity. Thank you a bunch!!! Sincerely, Matthew

Melinda and Maria very helpful and renting my U-Haul this morning. Very thankful will come again because of how good the service was.

Consistently great service. Nice staff, great facility. I used their UHAUL and it was a seamless experience.

Painless and easy. Melinda was professional with a sense of humor. Made me feel comfortable!!!

Great service! They had everything ready once I arrived and the uhaul was perfect!

Malinda was very helpful. She took care of us very well. We will definitely be back just for her services. ??

I love this place. My first experience was awesome by the young woman that was working there. Very friendly helpful person.will always be coming back.

They (Maria & Melinda) were extremely pleasant, helpful and went above and beyond the call of duty to make sure that all of my storage needs were met. I high re... Read More

They (Maria & Melinda) were extremely pleasant, helpful and went above and beyond the call of duty to make sure that all of my storage needs were met. I high recommend compass storage.

I went in to inquire about a unit and found out that even though their website says 24 hour access by request, they only offer it if you have a business license... Read More

I went in to inquire about a unit and found out that even though their website says 24 hour access by request, they only offer it if you have a business license. Also, they increase their monthly rates on current customers only. New customers are still offered a discounted rate but once you have moved in and they've got you there... look for your monthly rate to increase as well! VERY UNETHICAL MARKETING STRATEGIES!

Looked at my credit report to see this company lying that I owe them almost $600 the past 4 years. I have never done business with them so we will see how far ... Read More

Looked at my credit report to see this company lying that I owe them almost $600 the past 4 years. I have never done business with them so we will see how far I will take these incompetent people to court for civil and possible criminal charges against them.

Fast!! Safe!!! And Great Prices!!! The lady Melinda was very kind to me and my wife. Highly Recommend If you need to get a storage fast.

Malinda is amazing person at this location. She did gave all the best options and saved us some money.

I have been a customer for over 16 months. When I first got my unit I was paying about $160 a month. Every few months I get a new fee added to my account. The p... Read More

I have been a customer for over 16 months. When I first got my unit I was paying about $160 a month. Every few months I get a new fee added to my account. The price keeps going up. All because of "demand" of units. My new bill for the month of March would be over $215. I asked for that to be waived for 6 months considering the advertisement for the same unit for new customers is only $109 a month. I was denied that request. I asked for assistance on my late fee, struggling to make payments with the price gouging, but that request was also denied. The staff at this location is always great. Although the company's corporate greed has failed their customers. I will not be continuing my business with Compass Self Storage.

HIGHLY RECOMMENDED!! They are polite and friendly. Very friendly. I love it here!!

Ms. Malinda was great with her customer service. The best service ever.

I’ve had my unit for several year. Melinda and Maria are always pleasant and such a joy to work with.

Great customer services, location, and well kept facilities. 10/10 recommendation!!

Marie Alexander was exceptional. Very great service. Quick and easy. This is my 2nd time with Compass and they have a great reputation due to their great staff.... Read More

Marie Alexander was exceptional. Very great service. Quick and easy. This is my 2nd time with Compass and they have a great reputation due to their great staff. Thank you Marie!

A really great place to buy packing materials. The prices are good as well as the quality. These boxes are sturdy and can hold a lot. I bought quite a few and... Read More

A really great place to buy packing materials. The prices are good as well as the quality. These boxes are sturdy and can hold a lot. I bought quite a few and will go back for more. The lady there was so helpful, I didn't know there were people like that any more, doing a good job and making sure the customer is welcome and satisfied. Thank you Compass Self Storage on South Atlanta Road. Brenda S

I called this place and based on pricing I was told over the phone I made the decision to drive an extra hour and a half to store my belongings at this facility... Read More

I called this place and based on pricing I was told over the phone I made the decision to drive an extra hour and a half to store my belongings at this facility. WOW hidden fees and bs guidelines! I was quoted and signed paperwork for a 50 square foot storage unit. Was going to pay over $100 a month for this space. I signed all kinds of paperwork talking about how I would lose my belongings and be charged if I didn't hold up my side of the bargain. When I seen the storage unit and my stuff did not fit because it was not 50 square feet I was not happy about that. Too much hassle to do a refund after everything was completed. Purchased a lock for $15 that is sold online for $1. They require a specific disc lock. My storage unit was 40 square feet. That's 20% smaller than what I was paying for. It was a headache to make my stuff fit. Would I have gotten away with paying 20% less at the end of the month? When I did decide to check out the lady was very kind and professional with assisting me vacating.

The staff was very helpful from beginning of the process to me moving in ! They assisted and answered all my questions made it very easy to move in

This is a mixed review! Great people, clean facility, and decent prices. I would feel remiss if I didn’t mention that booking on-line was non existent. The... Read More

This is a mixed review! Great people, clean facility, and decent prices. I would feel remiss if I didn’t mention that booking on-line was non existent. They use an inferior software to DocuPrint. I filled things out and still requires extra time to do it again in the office. It appears this is new and had glitches.