Self Storage in Hiram, GA

As is evident by my initial post, I am NON-PESSISIMISTIC and will ONLY refer to the GOOD when/if there is both. However, since "MY" FIVE STAR review, (despite o... Read More

As is evident by my initial post, I am NON-PESSISIMISTIC and will ONLY refer to the GOOD when/if there is both. However, since "MY" FIVE STAR review, (despite our disagreement) couldn't get a THANK YOU, in response to an email that I received on 21 Nov 2024, at approximately 1042hrs, from Compass HOUSE "N"INJA, April Walker, here is what my 8000 THOUSAND VIEWS did NOT SEE: Hiram location was my first time ever dealing with a "storage" facility. The Manager MARIA, giving me permission to film my auditions inside the "climate control" units, and even helping me with my film auditions didn't help "my assumptions" that All was cool, either (she's on recording multiple times). Met her mother, father, children, gave her mother some DOCUMENTED research on how to help her diabetes. As a full-time Criminology major, my life is School, Film, and MY company business, RAYCOWAR PROMOTIONS, that handles a multitude of things from MY SHOES, CLOTHING, etc., to my STUDENTS THAT I TEACH, and I DIDN'T TRUST my things were secure, being that SECTIONS OF WOOD separated my unit from other units where I could even sometimes SEE the other renters IN their unit, so I pulled up as much as I could until I figured out an alternative. THEN, out of NOWHERE, she accused me of loitering.? Still can't figure it out. Told her, WHEN I get hired for ANY film, I'm going to compensate her for her time (still am too, despite). I DON'T use Racism, because there is only ONE race....HUMAN! (I think?) So yeah, thanks to the TOUGHazz KEYBOARD chic, that would NEVER SPEAK TO MY FACE, now my viewers know!!! THE INITIAL 5 STAR REVIEW BELOW FOR ALICIA, DOES NOT CHANGE!!! Had some "entertainment" matters in Georgia, so needed an OUT OF THE WAY location for my things. Reserved this place a week in advance, and immediately got a call kind of "pressuring" me to rent it before "I" was ready.? So now I'm in WAR MODE!? I'm searching for the VOICE when I get there,? then she greeted me so nice.? Alicia, was cool as a ceiling fan.? Real down to earth.?? In GA on business, but I'm still in school FULL-TIME for Criminology, with MANY deadlines, so I'd parlay in my unit to get it done. Alicia, would ride past doing her inspections and OFFER WATER!?? That's what I call HOSPITALITY!?? Got a lil window so I returned back up north for some very important school business. 30 days went pass, and Alicia called, making sure I was okay because I dropped off the face of the earth, and she stopped seeing me around. I took her some "all natural" treats for her gesture of concern.?? Businesses NEED more folk LIKE HER.??

Very nice and clean. Great people in the office! Best prices around

I had a very positive experience with the customer service team. When I reached out for assistance, I was greeted promptly and professionally. The representativ... Read More

I had a very positive experience with the customer service team. When I reached out for assistance, I was greeted promptly and professionally. The representative was knowledgeable, friendly, and took the time to understand my issue before offering a solution. Overall, a solid customer service experience, and I would definitely reach out again if needed.

Very friendly and professional. Great rates! Alicia explained everything in detail and answered any other questions we had. Definitely would recommend!

Had some "entertainment" matters in Georgia, so needed an OUT OF THE WAY location for my things. Reserved this place a week in advance, and immediately got a ca... Read More

Had some "entertainment" matters in Georgia, so needed an OUT OF THE WAY location for my things. Reserved this place a week in advance, and immediately got a call kind of "pressuring" me to rent it before "I" was ready.? So now I'm in WAR MODE!? I'm searching for the VOICE when I get there,? then she greeted me so nice.? Alicia, was cool as a ceiling fan.? Real down to earth.?? In GA on business, but I'm still in school FULL-TIME for Criminology, with MANY deadlines, so I'd parlay in my unit to get it done. Alicia, would ride past doing her inspections and OFFER WATER!?? That's what I call HOSPITALITY!?? Got a lil window so I returned back up north for some very important school business. 30 days went pass, and Alicia called, making sure I was okay because I dropped off the face of the earth, and she stopped seeing me around. I took her some "all natural" treats for her gesture of concern.?? Businesses NEED more folk LIKE HER.??

Had some "entertainment" matters in Georgia, so needed an OUT OF THE WAY location for my things. Reserved this place a week in advance, and immediately got a ca... Read More

Had some "entertainment" matters in Georgia, so needed an OUT OF THE WAY location for my things. Reserved this place a week in advance, and immediately got a call kind of "pressuring" me to rent it before "I" was ready.? So now I'm in WAR MODE!? I'm searching for the VOICE when I get there,? then she greeted me so nice.? Alicia, was cool as a ceiling fan.? Real down to earth.?? In GA on business, but I'm still in school FULL-TIME for Criminology, with MANY deadlines, so I'd parlay in my unit to get it done. Alicia, would ride past doing her inspections and OFFER WATER!?? That's what I call HOSPITALITY!?? Got a lil window so I returned back up north for some very important school business. 30 days went pass, and Alicia called, making sure I was okay because I dropped off the face of the earth, and she stopped seeing me around. I took her some "all natural" treats for her gesture of concern.?? Businesses NEED more folk LIKE HER.??

Alicia and Maria were great! Very accommodating and I would say we’re quick at resolving issues that the call center caused us when we were booking our reserv... Read More

Alicia and Maria were great! Very accommodating and I would say we’re quick at resolving issues that the call center caused us when we were booking our reservation and there was a significant price increase in square footage unit and square footage on the unit, but the ladies handled it very well and professionally!

Alicia was very helpful. Extremely personable! She deserved a raise. She was very quick at filing all the paperwork and properly conveyed the Do’s and Don’t... Read More

Alicia was very helpful. Extremely personable! She deserved a raise. She was very quick at filing all the paperwork and properly conveyed the Do’s and Don’ts of the facility. She’s great.

Every time we’ve came in Alicia has given us a great experience. Definitely will come back because of her.

Alicia Keaton has to be the nicest and most helpful u-haul workers my family has worked with. Additionally, it was an in and out experience. We will definitely ... Read More

Alicia Keaton has to be the nicest and most helpful u-haul workers my family has worked with. Additionally, it was an in and out experience. We will definitely be going to her for any future rentals.

Alicia was great New update 8/24 I called about the price increasing after only being here less to month and this same person I gave a great review had a smart... Read More

Alicia was great New update 8/24 I called about the price increasing after only being here less to month and this same person I gave a great review had a smart nasty attitude saying I should have asked that before renting with them . When I got my U-Haul from here this same lady worked with me to insure I was getting the same size and price quote that the original storage place I was suppose to go match if I’m asking about pricing isn’t it the workers job to say hey every 3-6 month we increase . What are you increasing for if none of the services are changing and what is the point of signing an agreement if it’s not Honored.

My experience with Compass Self Storage has been amazing! Rick Anderson has been very consistent with communication; attentive to my needs and overall, my time ... Read More

My experience with Compass Self Storage has been amazing! Rick Anderson has been very consistent with communication; attentive to my needs and overall, my time there was well worth it. Affordable as well! I would highly recommend for your storage and/or U-Haul needs. I will be a returning customer.

Alicia Keaton is and was great. Her conversation and knowledge of what she is in charge of doing for others is great. When you go ask for her. Thanks again for ... Read More

Alicia Keaton is and was great. Her conversation and knowledge of what she is in charge of doing for others is great. When you go ask for her. Thanks again for the 8 Queen?

Manager was very helpful! The app wasn’t working correctly and she made sure we were checked in and checked out correctly. We would definitely rent from this ... Read More

Manager was very helpful! The app wasn’t working correctly and she made sure we were checked in and checked out correctly. We would definitely rent from this location again!

Maria and Alicia were really awesome throughout the rental process. If you're moving in the future I highly recommend Compass Self Storage!

Our rep Alicia was very professional and explained everything in detail. Made us feel welcomed and i am pleased to have done business with her facility.

Maria is always very friendly and helpful. She has great knowledge and assisted me in my truck rental very easily. The truck was in decent shape and covered my ... Read More

Maria is always very friendly and helpful. She has great knowledge and assisted me in my truck rental very easily. The truck was in decent shape and covered my needs well.

We looked around many different storage building companies. Compass Self Storage was amazing with customer service and the price was the best we have found arou... Read More

We looked around many different storage building companies. Compass Self Storage was amazing with customer service and the price was the best we have found around. Thank you for the great service! 10 out of 10 would definitely recommend.

The experience was very smooth. The truck was clean and half filled with gas. The truck was easy to drive. I will rent again.

Maria was fabulous! Extremely helpful. Told her all I had and she suggested I wouldn’t need as big of a unit as I came in for! Reasonable & personable staff.

Alicia was very nice and helpful. Great prices and clean buildings. Would recommend to others.

They people there was nice. And the service was great. I would only won’t to come to this location.

The lady at the front desk was extremely helpful and walked me through the process quickly. Seems like she should be in management with all her knowledge

The renting on line process was very easy and user friendly, and Alicia was so kind and helpful with filling out the paperwork and information needed to use the... Read More

The renting on line process was very easy and user friendly, and Alicia was so kind and helpful with filling out the paperwork and information needed to use the storage facility.

Alicia have great customer service as soon I pull into site. Ready to work, she took her time!!! Thank You!!! Alicia!!!

To srart i love this place customer service is unbelievable very well known for the job no hesitation on answers and information about the storage well done job... Read More

To srart i love this place customer service is unbelievable very well known for the job no hesitation on answers and information about the storage well done job Alicia

Maria and Alicia are very informative, knowledgeable and friendly! The property is clean, well maintained and Nice! Definitely the place to rent a storage unit.

We were helped by Alicia Keaton. She was wonderful and got us all set up with the unit. She was so friendly and professional. I will definitely recommend Compas... Read More

We were helped by Alicia Keaton. She was wonderful and got us all set up with the unit. She was so friendly and professional. I will definitely recommend Compass and Alicia in the future!

We worked with Alicia to get a last minute storage unit after our basement flooded. She was super polite and helpful and helped us get a clean and well kept 10x... Read More

We worked with Alicia to get a last minute storage unit after our basement flooded. She was super polite and helpful and helped us get a clean and well kept 10x10

Great check-in experience. Alicia & Maria were great in helping walk me through the rental process. Smooth & simple ??

Had an amazing experience with the staff! They were very informative and helpful, also they had an extremely positive can do attitude! Thanks very much for the ... Read More

Had an amazing experience with the staff! They were very informative and helpful, also they had an extremely positive can do attitude! Thanks very much for the assistance today.

Alicia is the best! We were having trouble with our movers and proximity of the storage unit . But Alicia came to the rescue and we have our stuff safely in a u... Read More

Alicia is the best! We were having trouble with our movers and proximity of the storage unit . But Alicia came to the rescue and we have our stuff safely in a unit and left happy campers.

Excellent service all employees are top notch, do not like rate increase. But good services all roud.

Had an amazing experience with the staff! They were very informative and helpful, also they had an extremely positive can do attitude! Thanks very much for the ... Read More

Had an amazing experience with the staff! They were very informative and helpful, also they had an extremely positive can do attitude! Thanks very much for the assistance today.

Alicia is very helpful , very kind, came back after hours to help. Great job with customer satisfaction,

Loved experience renting a Uhaul truck they were very nice and experienced and helped me get the best pricing for my trip & overall it was great and customer se... Read More

Loved experience renting a Uhaul truck they were very nice and experienced and helped me get the best pricing for my trip & overall it was great and customer service and a fantastic experience

Alicia did a great job helping me purchase a storage. I 100% recommend this place for anyone looking for a storage unit. Ask for Alicia!

Maria is awesome! She was very thorough, personable, and helpful. She made our experience a great one.

My customer service with Maria was awesome. she was very nice and kind and went out her way to make sure I knew my way around the building. she also showed me w... Read More

My customer service with Maria was awesome. she was very nice and kind and went out her way to make sure I knew my way around the building. she also showed me where everything was that I would be using to help make my move easier. I recommend compress storage to anyone who needs a storage their great folks.

The service I get over here is truly amazing. 10/10 . Only place I trust to keep my stuff , management is definitely a blessing

Quick checkout for the U-Haul truck. It was clean and ready to roll. Brought it back and the return went smoothly also. No issues.

Everything was done smoothly quickly and very professionally. The storage units are very clean and we secure. Most of all customer service there is great.

We have been here 1 year. Everything has went smoothly. My review is regarding the costs and customer service. They have raised our monthly fee around $60 every... Read More

We have been here 1 year. Everything has went smoothly. My review is regarding the costs and customer service. They have raised our monthly fee around $60 every 2-3 months. We’re now paying triple what we were last year when we first started renting. we expected the cost to go up with time but the amount they are charging us in such little time is ridiculous. They have a ton of the same size units available online for three times less than what we pay. There are other options in Paulding that do not raise their fees at this rate. It’s impossible to reach this office by phone. I’ve called several times and left voicemails incase they were out of the office at the times I’ve been calling. No one has returned any of my calls. If you go in person they are nice. But if you’re someone who can’t drive to your unit every time you have question I would pick a different company.

Really good experience using this storage facility. We talked with Valentyna and she was very friendly and helpful. Would definitely use them again!

Very great customer skills took care of me and rebooked me even after I was cancelled due to an hour late. Thank you for your kind service.

Valentyna and Marie are outstanding and compassionate! What better two representatives to have in your establishment?! They were both knowledgeable and committe... Read More

Valentyna and Marie are outstanding and compassionate! What better two representatives to have in your establishment?! They were both knowledgeable and committed to helping me choose the best unit and truck for my move. Thanks SO much, ladies!

Valentyna and Marie are outstanding and compassionate! What better two representatives to have in your establishment?! They were both knowledgeable and committe... Read More

Valentyna and Marie are outstanding and compassionate! What better two representatives to have in your establishment?! They were both knowledgeable and committed to helping me choose the best unit and truck for my move. Thanks SO much, ladies!

I love the staff. They are very friendly and caring. They asked questions to see what fit your needs. Highly recommended.

Great experience! Very helpful staff! Truck and storage room were provided on very short notice but they helped my move go very smoothly. Highly recommend!

Renting a moving truck was easy and quick. The person who assisted me was phenomenally kind and a pleasure to work with. I’ll be back for any storage or movin... Read More

Renting a moving truck was easy and quick. The person who assisted me was phenomenally kind and a pleasure to work with. I’ll be back for any storage or moving truck rentals in the future

Amazing customer service! He was very helpful as I was going thru a tough time. I really appreciate everything! Made me feel very comfortable!

This is a great place for all your storage need. Tom was willing to help with all my questions and helped with the size of unit I needed. Highly recommend!! I f... Read More

This is a great place for all your storage need. Tom was willing to help with all my questions and helped with the size of unit I needed. Highly recommend!! I feel confident that my items stored here are safe and secure. Thanks Tom !

Came in a little after close and they were still willing to accommodate us and help us get set up with our ride! Very helpful employees. And super positive and ... Read More

Came in a little after close and they were still willing to accommodate us and help us get set up with our ride! Very helpful employees. And super positive and upbeat.

Tom did an excellent job in taking care of all my needs, he went above and beyond to support my move. Excellent attitude and customer service in the front offic... Read More

Tom did an excellent job in taking care of all my needs, he went above and beyond to support my move. Excellent attitude and customer service in the front office. Provided me the best value for my money. Thank you

This 5 stars is for Tom ?? This sweet / Strong man went above and beyond for me by taking time to help me get my deep freezer from the storage to the car . It w... Read More

This 5 stars is for Tom ?? This sweet / Strong man went above and beyond for me by taking time to help me get my deep freezer from the storage to the car . It was crucial I get that freezer to my facility, so I could get my product and reopen my business in March … After 2 people canceled on I was going to try and move it myself ?.. Tom must’ve seen my face and felt the vibes, he asked what I was moving , and DIDN’T HESITATE TO OFFER A HAND ????? … Quick, Efficient, and Polite ?? THANK YOU SOOOO MUCH TOM ??

Great customer service ! Helped right away with my uhual rental, definitely the place to go when you need a rental or even a storage unit ! 5 stars one of the b... Read More

Great customer service ! Helped right away with my uhual rental, definitely the place to go when you need a rental or even a storage unit ! 5 stars one of the best places I’ve actually rented from ! Thank you guys so much for all your hard work !

Literally so sweet as soon as I walked through the door, Tom answered all of my questions and was very informational. I started out at another location and had ... Read More

Literally so sweet as soon as I walked through the door, Tom answered all of my questions and was very informational. I started out at another location and had a bad experience, they really saved the day! Thank you??????

The staff was extremely helpful and friendly! I recommend this place to everyone! Will rent again.

The staff was so kind! I enjoyed the experience they assisted me with a u-haul pickup and was so nice I recommended my mother to get a storage unit with them. W... Read More

The staff was so kind! I enjoyed the experience they assisted me with a u-haul pickup and was so nice I recommended my mother to get a storage unit with them. When we went back in to return the u-haul and get the storage unit we were greeted with the warmest smiles and the same kind folks from previous days. I am really big on customer service and the staff exceeded my expectations! I just want to say thank you to the older gentleman working the from desk!

I had a great experience from first speaking with Tim in the phone to sign up online and going in to complete contract and get assigned space/unit. I am super ... Read More

I had a great experience from first speaking with Tim in the phone to sign up online and going in to complete contract and get assigned space/unit. I am super busy so it was important to me to be able to do most of the process online. They are very conveniently located to my home too…six minutes away!

I love Compass Self Storage. I have been dealing with them on and off for about 3 years. Tom is the best. His personality is outstanding. No matter the situatio... Read More

I love Compass Self Storage. I have been dealing with them on and off for about 3 years. Tom is the best. His personality is outstanding. No matter the situation he will go out of his way to help you. They will always be my storage pick if I need one!

I stored my documents and baby heirlooms here for 6 months and never went to check on them. When I picked up my items, they were all just as I left them! I was ... Read More

I stored my documents and baby heirlooms here for 6 months and never went to check on them. When I picked up my items, they were all just as I left them! I was thrilled that no rats nor water ruined any of my things. Not even a trace of mold was on my clothing left in there. Tom and Marianne were exceptional in working with me so that my movers could get all of my things without charging me for additional time needed at the storeage unit. I will definitely use them again if I need to temporarily store my personal important items. Thank you Compass team!

I have been a tenant for over ten years. Tom Rauscher and Maryann Armocida have been fantastic. When I am late on my payment, they will provide me with a poli... Read More

I have been a tenant for over ten years. Tom Rauscher and Maryann Armocida have been fantastic. When I am late on my payment, they will provide me with a polite call and I make the payment over the phone. Great folks. Also, they don't mind shooting the breeze with when I have a little extra time.

I was there thru the buyout and transfer of ownership. They brought in a manager (Tom) who should be training the others how to manage. Courteous, professional... Read More

I was there thru the buyout and transfer of ownership. They brought in a manager (Tom) who should be training the others how to manage. Courteous, professional and on top of any issue. Great place. You won't be disappointed..

The manger Tom makes all the difference, easy to talk to and goes out of his way to help. The world needs more people like him that’s why I keep coming back I... Read More

The manger Tom makes all the difference, easy to talk to and goes out of his way to help. The world needs more people like him that’s why I keep coming back I feel like I am around good people

Compass in Hiram is my go-to for Uhaul rental, as well as storage. Very reasonable prices and a variety of unit sizes and types. Most importantly, it is a super... Read More

Compass in Hiram is my go-to for Uhaul rental, as well as storage. Very reasonable prices and a variety of unit sizes and types. Most importantly, it is a super clean facility and the staff is helpful every step of the way. Absolutely top-notch place.

The storage experience at Compass Hiram is excellent. Staff are very helpful and friendly. The payment and checkout processes are easy, fully explained, and wor... Read More

The storage experience at Compass Hiram is excellent. Staff are very helpful and friendly. The payment and checkout processes are easy, fully explained, and worked flawlessly. I’m still a customer, retaining a unit after returning another. I highly recommend.